ACO Vacation HomesReviews of acovacationhomes.com

Do not book here at all this is a scam they stole my money out my account they ask for pictures of your entire card front and back and they also ask for You to take a picture with your license this company is a scam do not book with them I’ve filed police reports and filed a court case against this company DO NOT BOOK WITH THIS COMPANY ITS A SCAM!! A police report has been filed against this company as well. They forged my signature on a paper i didn’t even book the property at all after I seen they were trying to scam me asking for pictures front and back of my card also asking for pictures of my face pictures of me holding the cards just to scam me . They won’t even send you the address to the property at all they just scam you and take your money . The fake number they have listed isn’t even a real number it’s a text free number from an app the owner answered the phone and cursed at me and he was so unprofessional he called me racist names and all he threatened me.

DO NOT BOOK!!! I repeat do not book. There was only trouble with ACO vacations and VRBO. I booked a week vacation and 4/7 days I was “working”. When I say working I was sending emails, texting and calling both ACO vacations and VRBO in regards to issues in which I had with the unit I stayed in. Saturday: we checked in and I went through the house to ensure I would not be held liable for the previous damage. Found holes in the walls, broken door handles, broken curtain rods, broken closet doors, missing items, hairs in the towels (7 towels in the entire house, I had to purchase towels since 11 people was staying in the home) and a PLETHORA of other issues. The trash from the previous family was PILED into the small container at the front door which was an immediate turn off.The home was not clean and surely wasn’t sanitized. The fridge and freezer was empty but dirty. The air filter hasn’t been changed in at the very least over a year, and don’t even get me started on the pool filter. The grill was disgusting as well as any dishes that was in the home. There was also a lingering smell in the home. And the best of it all NOT ONE REMOTE HAD ANY BATTERIES. I called the number on the posted placards in the house and it was the wrong number. I had to search their website to get the correct number. I got someone on the phone and spoke with a customer service rep and was advised to email the issues. I took video and photos and emailed them all to not get any responses from ACO. Sunday: my family went to Disney. Shortly after they left John (the maintenance guy) showed up. I was unaware he was supposed to come because ACO never told me. He came to fix the door handles, closet doors and would’ve plugged holes but I opted not to because he stated that it would take 18 hours for it to take and if the kids touched it could mess up their clothing. I also had my newborn with me so I didn’t want the fumes in the house. I went to go meet my family at Disneyworld and I couldn’t lock the front door. Called ACO, they said they would send someone. HOURS passed and no one, I called NO ANSWER, I emailed, no response. Then at 1930 Marcelle and Patricia just shows up to clean the fridge. She had “microban” and a dirty rag to clean. While they was at the home I asked them if they know anything about the lock. He said it should lock with the press of any button. He tried and guess what! It didn’t work. So he called someone and they advised him to take a video of the lock. Which he did and sent to whoever to prove it. But at that point I lost my entire day because I still couldn’t lock the front door. Monday: STILL NO ANSWER FROM ACO. Called, texted and emailed, but what do you know, NO ANSWER. At this point I started to believe they have me blocked because it doesn’t even make any sense that I was unable to get someone on the phone. John shows up like he did the day before, apologetic and does a factory reset on the lock. It works and I’m relieved because now I’m not stuck at home. I could leave and go meet my family. I get myself and my baby dressed, walk out and go to lock the door and IT DOESNT WORK. Now I’m back on the phone, emailing and texting. No answer! Another day lost… Tuesday: John shows up… sits outside of the unit and calls the owner to get the permission to replace the lock. Of course he doesn’t get an answer he comes in and does ANOTHER factory reset on the door. It works and he leaves. Of course the lock doesn’t work again and then a couple hours go by and John comes back and replaces the lock. Finally I am not longer stuck in the house but my plans are messed up because I had no idea if I would have a front door lock. The rest of the week I honestly just gave up. I was so tired and ready to go home. Everywhere we looked there was an issue. We washed the towels every night, bought garbage bags because that starter kit they claimed we had of course wasn’t there. This place has such great potential but it isn’t cared for and the customer service is HORRIBLE. Find another unit to rent, anything that is ACO owned run for the hills! VRBO was of no help either because it’s was all “minor issues” and they would just hang up on me. I spoke to about 10 agents with no help and passing the blame. I’m telling everyone who will listen not to use VRBO and definitely skip over anything ACO! Update: This morning (8/13) I was charged $110.80 for “damage to 1 fitted king sheet, 1 flat king sheet and 3 pillow cases”. They cannot help me nor will they help me. I had insurance on the rental and did not do damage to the sheets. The pictures they sent of the “damage” there wasn’t anything visible in some of the photos and the others there were old stains (that could be hidden if tucked right).

Please do not rent from these people they are incompetent the pictures on their website do not look like the inside of the home the house was old markings all over the walls carpet was filthy stained Shower certain had Mildew towel racks broken AC broken my 3 night there took them 12 hour to come out and repair it so spent all day and most of the night in the heat. I spoke to management about something my child left behind 3 day after checking out and there still waiting on a cleaning report stated it wasn’t there responsibility. I stated that I still have a family member in Florida willing to pick it up for me but they don’t care.

I would not recommend Acovacationhomes.com to anyone! We stayed at 947 Emerald Green Ct., KISSIMMEE, FLORIDA, 34746 Resort Community: Crystal Soon as we went into the kitchen, roaches were everywhere! We complained the whole time and the owners did nothing about it!! I have videos I’m going to post all over social media until they give us our money back! Booking name zina Jenkins

They will rip you off and ruin your vacation. Do not rent from this horrible company as both occasions have left us with issues and the last one with a major issue and basically theft of our money. We rented a home for 8 days and when we arrived the pool was broken, day 1, it wasn’t able to be used. We paid $225 to heat the unusable pool and they would not refund our money. We were ripped off as we paid to have a pool and they wouldn’t relocate us either. This is the bottom of the barrel rental agency and hire staff as such. Do yourself a favor and save yourself the aggravation and rent from someplace else or have your vacation ruined.

If I could give a negative star review, I definitely would. The property has potential but the management company did not take care of the gross mess we were left with. They required us to sign a contract stating no parties but the house looked like a "frat" house (sorry to the fraternities but I think many will understand the reference). The floors were absolutely disgusting (tan carpet with stains throughout). The cleaning crew neglected the simplest task like wiping hand rails (heard of COVID?)... cleaning dishes, vacuuming, sweeping the floor, kool aid puddles in the fridge, moldy shower curtains and SO MUCH MORE...SADLY. There were streamers, water bottles, stained bedding, not enough towels (none for the pool and we were left with 8 towels for the family), and the icing on the cake was the pair of dirty underwear and shorts (not mine!) under the bed. In addition, the AC was broken. My saga continues....there are no necessities at the house (no dishwasher tabs or liquid, no garbage bags, no paper towels, and only 5 1/2 rolls of the worst toilet paper), the air hockey table has multiple cords spliced together - the outlet is burnt (total fire hazard) and the door knobs fall off throughout. They dont have a number where anyone answers the phone. The first day they replied to the texts and sent maintenance out to repair the AC and cleaning people to evaluate the filth. They fixed the AC and picked up the trash throughout. The need for cleaning remained, as did someone else's undies under my bed. On day 2, a person came over to ask if we needed cleaning with a one-year-old in tow. We said that she could not clean with a baby because we were not babysitting....and now we have have reached out numerous times throughout today and they have not responded or addressed a single issue. The company that owns this rental unit is crap! DO NOT GIVE THEM YOUR MONEY! FIND A DIFFERENT PROPERTY. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD!9