Tom K.
Old-school processes, lengthy contracts, small print that ties you in
We found this company to be really antiquated (ironically) with lots of manual processes and an apparent business model of tying customers into long contracts. They've got clauses in the small print which mean you must give written notice to a specific email well in advance of the contract renewing, otherwise you're tied in for another year. However, that email address bounces. We found that the only way to give notice was to talk to the account manager, but since that call wasn't recorded, they've not accepted that as proof that we wanted to leave. In my view, any company that has sub-par content and yet ties customers in even when they no longer have a use for the product, is a dinosaur and best avoided - especially when there are much more modern training providers out there.



