AC LensReviews of aclens.com

Charges too much money, terrible service.

Ordered Nov 16. Did not accept valid prescription. Spoke via phone & email for refund. Ordered from Costco no problem. 3 months later ACLENS autobilled $122 for a new subscription and sayd "we'll hold your contacts while you get a new prescription" Also, stop sending me spam emails and newsletter crap F*** these guys

RGPs took a long time to arrive, but I was not in a hurry. Now, the curvature is not correct and they won't accept a return. Therefore, they're thieves. Simple.

Waited almost week before they let me know that they wouldn't ship them because of issues with my sons prescription. The prescription expires 2/17/24 and is still valid. I'm not going to try to get a 3 way phone call with eye Dr. and AC lens in attempts to resolve. I just ordered through 1800 contacts using the same valid prescription without problems. This was supposed to be an Xmas present for my son that probably won't come on time now.

I tried to place an order on Monday and it wouldn't even let me make a payment. Then that evening I tried to call during Eastern business hours and they were closed so I used the chat help. I received an email that they got it , but never heard back from them. Then I tried to call during business hours on Wednesday again and it was already closed. So I called on Friday, by then my prescription had already expired and they said we have had lots of problems with the payment page loading. So no I shouldn't have waited so long, but on the other hand should have been able to get contacts ordered in time. VERY FRUSTRATING business to work with. GO ELSEWHERE!!!!

Terrible contacts. Must be rejects. I've had contacts nearly 30 years and have never had issues. Won't stand behind their products.

Absolutely abysmal. I don't even know how to put into words how you can screw up and order so much. I ordered contacts like I always do, and then they decided to reach out to my provider instead. So they took it upon themselves to order contacts which I have never used or worn, and then charge me $175 when I ordered $40 worth. Do not order from these people!

Avoid, avoid avoid! Paid for my RGP's, and as ordered plasma treatment had to pay additional sum through PayPal. Followed all instructions, and e-mailed their customer service (they don't provide service despite their name!), and 7 days went by before I got an e-mail from said Customer Service advising that unless I pay for my contacts (?!) the order will be cancelled. Eventually, they conceded and placed an order, now 9 days late. It took literally forever to get my order, and then, surprise surprise, they forgot my lens solutions (?!)! After e-mailing them back asking for an explanation, got none of that, just a cold standard "We've shipped your order" e-mail. Now, that is going to be at least 2 months late! My advice - use Clearly, I will for every order from now on, thought I'd give AC Lens a try, wish I never had.