AC LensReviews of aclens.com

Charges too much money, terrible service.

Ordered Nov 16. Did not accept valid prescription. Spoke via phone & email for refund. Ordered from Costco no problem. 3 months later ACLENS autobilled $122 for a new subscription and sayd "we'll hold your contacts while you get a new prescription" Also, stop sending me spam emails and newsletter crap F*** these guys

RGPs took a long time to arrive, but I was not in a hurry. Now, the curvature is not correct and they won't accept a return. Therefore, they're thieves. Simple.

Waited almost week before they let me know that they wouldn't ship them because of issues with my sons prescription. The prescription expires 2/17/24 and is still valid. I'm not going to try to get a 3 way phone call with eye Dr. and AC lens in attempts to resolve. I just ordered through 1800 contacts using the same valid prescription without problems. This was supposed to be an Xmas present for my son that probably won't come on time now.

I tried to place an order on Monday and it wouldn't even let me make a payment. Then that evening I tried to call during Eastern business hours and they were closed so I used the chat help. I received an email that they got it , but never heard back from them. Then I tried to call during business hours on Wednesday again and it was already closed. So I called on Friday, by then my prescription had already expired and they said we have had lots of problems with the payment page loading. So no I shouldn't have waited so long, but on the other hand should have been able to get contacts ordered in time. VERY FRUSTRATING business to work with. GO ELSEWHERE!!!!

Placed my first order and it shipped next day with fast delivery. Customer Service via CHAT was very helpful and checked available inventory for me before placing my order. The price was fantastic and I must say I couldn't be happier with the buying experience.

I ordered my contacts on a Monday, which happened to be a holiday. Received a tracking for shipping the following day, and had my contacts in my possession Thursday. Best price I found. Very happy. Would confidently order from ACLens again. Thank you.

I placed an order with another company several weeks ago, only to find out my contacts were backordered with no expected ship date. So I canceled that and found AC Lens.. and AC Lens shipped same day soooo I’m pretty happy so far! Also, the pricing was the best I could find out of like 6 other places. I’ll update if anything changes but so far so good 😊