AC LensReviews of aclens.com

I recommend avoiding this company. Their customer service literally went out of their way to waste my time and screw up my order. This is what happened: 1. I ordered lenses on their website and gave them my Ophthalmologist's personal cell phone (with her permission) 2. 1 week goes by and they contact me saying "the contact info is incorrect" and "we've me trying to get in touch with your doctor." 3. I contacted her over the next few days and asked her they had called her. She said NOT ONCE had they done so. 4. I contacted them and told them to process my order by the middle of next week or cancel the order 5. They contacted me and said "We've canceled your order AT YOUR REQUEST" and added an extra snide remark saying "We appreciate your business" when they REFUSED TO DO BUSINESS WITH ME!!!!!!!!!!! There is no excuse to treat customers like this. If they are too lazy to call my doctor they should just say so, instead of claiming they've been "trying" when the truth is absolutely the opposite. They did not call her ONCE. And I actually had permission to give them her cell phone IN ORDER TO MAKE IT EASIER AND FASTER FOR THEM TO CONTACT HER IN THE FIRST PLACE!!!!!!!!!!! I have received NO apology for this. I am now forced to wear old worn contacts while I order new ones elswhere because of these people wasting my time. I would have NEVER used them if I had known they would be so slow, nor if I knew they would lie about attempting to contact my doctor.

I have order my contacts lenses with AC Lens for more than a decade but these last couple of years have been very frustrating dealing with them. Even though I place my order 15-20 days ahead of time, I don’t receive my contacts on time. They usually give me nonsense excuses to justify the fact that they don’t deliver the product according to the due date that they promise. AC Lens IS NOT A RELIABLE COMPANY. Don’t waist your time ordering from them unless you want to wait forever for your lenses to arrive!

IVe been wearing the AirOptix Night & Day Contacts for more than 10 years. Which means I’ve purchased them several times from 5 different websites, Walmart, and two doctors offices. EVERY time I’ve bought them they come in a 3 pair (6 pack) box. So, when I decided to order from AC Lens ones would assume you would be getting the same product, especially because they are in the same price range as most other site. In fact they are a bit higher.... Yet, when I received them I realized they sell (in the exact same box) a 3 pack (1 1/2 pairs). After researching I’ve realized they are the only company doing this. I 100% WILL NOT be ordering from them again. I’d suggest everyone thinking about buying here to look elsewhere. You can get a 6 pack for the same price or less literally anywhere. Complete rip off!