Joseph . C.
Terrible experience
I ordered a product that was in stock on Saturday, had it shipped at express overnight for $59 dollars ( product was only $31,) but I needed it for Tuesday , since I was flying out for business on Wed at 7 am . On Monday after checking with UPS it seems the product was shipped ground , with a delivery date of Wed at 10:30 am . I received an e mail from the company on Tuesday evening that they realized the mistake , cancelled the order and resending express overnight for Wed at 8:30 am . At this point they said they wouD give me a partial refund for the shipping . Why should the customer get a PARTIAL REFUND when the company admitted to making the mistake . He is a copy of the e mail Hi, Your order was not processed correctly for rush delivery. We cancelled the ground service and shipped again for delivery tomorrow morning. I discovered the problem this morning. Scheduled Delivery: Wednesday, 03/04/2015, by 10:30 A.M I sent you an update earlier today. I'll track your package again in the morning to make sure it arrives by 10:30 am. You are entitled to a partial refund for shipping, which will be applied within 48 hours. Our winter storm fizzled out, so I think your order will arrive. To top it off , the person actually had an attitude when I called .. Never use this company , there are other companies that have the same product , and would be happy to work with the customer .