acelinkarmor.comReviews of acelinkarmor.com

I recently ordered the new Ace Link SLC Vest with PE-X Level IIIA soft armor. After reading mixed reviews online about lead times, I was pleasantly surprised. The site clearly distinguished between backordered items and in-stock items. My order was processed and delivered right on schedule (even a day early). The fit is spot-on straight out of the box, the quality of the carrier and soft armor panels is top-notch, and customer service responded quickly to my email inquiries. Great experience overall!

Hello. If I could give this company a ZERO. I ABSOLUTELY WOULD. I order a ballistic helmet from them in February using Afterpay. Before I did, I read that they was having shipping delays. No problem, I’m a patient guy. 3 months in I receive an email stating that they have no more helmets I ordered and they can give me the new gen 3 helmet that was supposed to be releasing soon and they would start shipping them out in June or I can request a refund. I chose to get the Gen 3 helmet. 2 MORE MONTHS go by we’re in August and I email and state that my order haven’t been shipped. I receive an email reply stating they have no Gen 3 helmets due to manufacturing issues, NO PROBLEM. I try to call because I want to talk to a live agent because I’m iffy on continuing business with them. NO BODY PICKS UP! I’ve been on hold for 1 hour and 15 as I’m typing this. This is terrible. Will not recommend or do business again.

I have spent several hours on hold with no one to answer, sent multiple emails and filled out their online form and no one will return a call or email. I have a product that needs sent back and no one replies! Terrible customer service, I do not recommend.

Ordered a helmet on June 30th, its now August 7th; no shipping update, no ETA nothing. They haven't responded to multiple emails, they never answer the phone which its hard to track down a number to begin with. I will never shop with this company again and would advise you not to either. Seems almost like a scam, they took my money and won't communicate with me.

I made a $360 purchase thru Afterpay with Ace Link Armor on 5/27. Finished paying thru afterpay the whole amount. After 6 weeks of nothing and no purchase confirmation number and no delivery I requested a refund. Once I made my complaint through Afterpay, they finally responded on 7/17 and said they would refund the money and now here it is july 31 and I still have not received anything. These people are scammers do not purchase from them.

two months later I am still waiting on my canceled orders refund. No customer service. Bad pricing. Not helpful and they never pick up the phone.

Terrible customer service. They’ve had my money for over a month now with no update.

Price was great and it seemed legit rated armor. However, they never shipped my purchase. Waited 2 weeks with their chatbox stating product was ready to ship but was waiting on package protecting (which I already paid for!) I emailed them numerous times and called (was on hold each time for an hour with no answer). I had to submit a claim with my bank. I would not recommend this company. Just pay more for a better company.