Ace HardwareReviews of acehardware.com

Baskins Ace Hardware on Cape Cod has the worst customer service I've ever experienced in my 71 years on this earth. The people who own that place ought to be ashamed of themselves, used to be a great store when the owner Bill was alive who I knew personally.

The ACE Hardware store deliberately places an offer for goods that are not actually available for sale. This deal is placed to attract customers who will buy something else in addition to this product. Then the sale of the offer is unilaterally cancelled by the store. My online order # 54457153-54457463 was cancelled without apology or compensation. Before that, I went to the store twice after receiving a letter that the goods were in stock. The store is quite far from me. And there they told me that such goods were not available. This is a deliberate action of the store, which deceives customers. I think that such stores are not needed at all. Large retail chains like Home Depot or Lowe's are enough. The range of goods there is sufficient. And they act honestly with customers. ACE Hardware stores should soon disappear with such an attitude to business and customers. I will never buy anything from ACE Hardware again and I recommend everyone else not to do business with them.

If I could give them 0 stars I would. I used my Mastercard to order a grill on AceHardware.com. I'd be getting $100 back through Rakuten as a cyber Mon deal. Ace sent an order confirmation email, and I made arrangements to have someone home to receive the delivery on the scheduled date. Ace never contacted me and just cancelled my order. I only found out when I saw on my credit card statement that the transaction amount was credited back to my account. The first Ace rep told me it was my credit card company, but I confirmed with them there was nothing wrong with the card. They even indicated they sent Ace a push notification that the payment was approved. Over several days I spoke with 4 people and waited on hold for several minutes each time for a supervisor but they indicated each time no one was available. One of the reps told me there was only 1 supervisor working that day! A national company only has 1 supervisor working? Then they said they'd had issues with their security feature that approves payments and that I should just re-order and use paypal! I explained I'd lose the approx $100 cashback. I was told only a supervisor could address that. Another rep told me the Supervisor couldn't take my call but he relayed to him what happened and the Supervisor said to tell me there wasn't anything he could do. I finally received a voicemail from a supervisor who said he wasn't sure why I was calling since he looked at the order and saw that my credit card was credited the purchase price! Of course when I tried to call back I could not get a supervisor. I finally got a second order to go through and scheduled the delivery. When there was no confirmation from Ace on that, I called again and was told the person who schedules deliveries was out sick so my delivery would occur maybe the next day but no more than 2 days later. I will never purchase another thing from Ace. Their complete lack of customer service and disorganization is appalling.

If I could give you a negative 10 review I would - WORST website EVER - worst customer service EVER - I've called the Washtenaw store in Ann Arbor for 5 days in a row, trying to get an order delivered to my son for Christmas. I don't know how they stay in business.

Deranged homophobic bullying. Corporate responsive but management ultimately apathetic. Childish and bigoted.

This place is a complete joke. I ordered a grill online. Select Saturday delivery and they call me and say the grill they have for me is broken and they need to credit me and then charge me for a different grill and that they don't deliver on Saturdays. I asked for morning delivery and they say okay and then in the morning they don't show up and I call and they try to tell me they won't be there till the afternoon. Then I asked to speak to someone else and they hung up on me five times. Now I have over $1,000 of charges on my credit card with no grill and no credits. Thanks, Ace hardware?! So the Manager called me and apologized for the situation and offered to send me $100 gift card. Just like my grill I never received it, lol. Just comical at this point!!

I bought a 8 X 10 Tarp from them. I never opened the package, never used it, but they would not refund my money when I tried to return it. I will NEVER buy from Ace again. I wrote to the company about it, they did nothing. For $26. this stupid company lost a lifetime customer.

They are literally within pennies of being double the pr