Ace HardwareReviews of acehardware.com

WENT TO ELISTWAY ACE ON NORMANDY BLVD. EXTREMELY DISRESPECTFUL AND TERRIBLE CUSTOMER SERVICE. TOLD TO WAIT TO GO DOWN AN AISLE SO THEY CAN BE AT MY SIDE BIRD DOGGING ME WHILE I GET MY ITEMS. WAIT WTF AND WHY? 58 YEAR OLD VETERAN TREATED LIKE A CRIMINAL. TOLD OWNER F-THIS AND WALKED OUT.

I received two ace hardware gift cards for father's day. We have a new ace hardware in Little Elm so I decided to check it out. Worst experience of my life. I own a construction company. We have multiple job sites in the metroplex. I've never been treated so badly in a hardware store in my entire life. What I thought was an inconsiderate incompetent manager. That didn't know how to process the gift cards. Made me feel they were possibly stolen or fraudulent because of his ignorance of the gift card process. After waiting 30 minutes to check out I voiced my irritation with the process. That's when the manager called me a jerk ... said leave my information and he would get to it at his convenience. When I said that wasn't convenient for me.... told me to leave his store. That's when I found out he was the new owner. Apparently absent the day gift card processing was taught. And unaware of good customer service. I still have the gift cards and probably will the rest of my life. A good reminder of a horrible owner. Some people just are not ace hardware worthy.

If I could leave zero stars, that what I'd choose. Incompetence galore in the Rome, NY store. Twice now they have sold something out from under me after saying they would hold it for 30 minutes. Absolute morons working at this store. I consider this store not worth my time or money.

I purchased a Craftsman Trimmer/Edger during their Buy One, Get Two Tools promotion. I was excited to get a free circular saw and jigsaw. After a few days, the jigsaw shipped and the circular saw was cancelled from my order. After inquiring with customer service they told me it was out of stock and was cancelled as it was "while supply lasts". I asked if I could get a different tool and was told no since the offer expired. I was not given compensation at all (as of writing this). I would NOT have purchased the trimmer/edger if I knew I was not gonna get the 2 free tools. First time shopping online with Ace and sadly it will be my last time, there are too many other better stores with better service.

These people creat their own problems for customers and themselves! The entire experience of dealing with ACE Hardware will have you gouging your brain out. Ordering was fine, but everything after this was a circus! I was delivered a product with a smile that was severely damaged and ripped open in shipping and 20% of the product was lost (Promix BX Potting Soil 3.8 cu ft. Bale - 60 lbs) and then it was taped back together. It was left for me to deal with for 2 days. Trying to chat is an exercise in futility. I tried to delete my account with chat, it says it can and then fails. When it transfers, the BOT leaves the chat before you are connecting to anyone and it locks up in this transferring state indefinitely with no way to exit, close the chat or initiate new contact. I finally reach a Chat agent that says I have to delete it myself and provides a link, but the form it shows is cryptic and poorly created, with no options for the blank confirmation box at the bottom. It says to confirm the request and provides a blank box with no suggestions. Does it want Yes? You finally get a suggestion if you highlight the box before you type something. If you type, it goes away. It's looking for a huge exact phrase, something like "I want to confirm the deletion of my account". Who does this? What's wrong with YES? Why not provide the phrase before so you don't have to wonder? You can email customer service and they will do the deletion immediately, but the Chat people cannot, and doing it yourself initiates a ridiculous process of receiving codes and emails and is just over the top!! Earlier, I had previously called the store for help about 2 nearly identical Promix BX products that shows available on the website, but one of them has no delivery to store for pickup and delivery from store options. It can only be shipped at more than the cost of the item ($57). I already got free shipping and delivery on the other item, which was severely damaged. I never got a straight answer and still don't know why I can't order it or why it's on the website? Everything is an exercise in futility that will just make you crazy. No one here seems to care of acknowledge this, so problems just continue. This is about as bad as it gets!

The most unorganized Ace I have ever been into. Don't waste your time, most employees have about a 2nd grade education, management is less than kindergarten. Rude as well.

I’ve been a loyal customer at Ace Hardware in Kings Beach, CA for over 6 years, but I’ve recently been banned from the store without valid justification. This has deeply affected my life, especially living in a small town where reputations can be quickly and unfairly damaged. Several months ago, I returned an item for over $100 and was told I would receive a check instead of cash. While waiting by the back door for clarification, the assistant manager told me they reviewed security footage and noticed me “doing weird things,” such as picking up an item in one aisle and setting it down in another. I explained that I was placing it down temporarily to climb a ladder to get another item I ended up purchasing. I also looked at my phone because I was researching a project. At no point was shoplifting mentioned—because I’ve never shoplifted in my life. It was clear they were searching for any excuse to keep me out based on personal bias. When I returned to speak to Shera, the manager (and wife of the assistant manager), I was told by the assistant manager that the owners—who live in Santa Cruz—had watched me on security cameras and decided I was no longer allowed in the store. I’ve never even met the owners, and I don’t know why they’d have any reason to ban me unless they were fed misinformation. Years ago, Shera had followed me closely around the store making me uncomfortable. I had to speak to her boss about it at the time, and the issue was supposedly resolved. To make matters worse, an employee once pulled me aside and said every time I entered, staff would radio to follow me and talk about me through their earpieces. She admitted she felt it was wrong. The assistant manager even mentioned the owners “weren’t sure why I was even allowed to shop there.” This sounded defamatory, considering my past misunderstanding at the store had already been addressed and resolved. Ever since I was questioned about a theft I had no involvement in, things have escalated unfairly. Now, I have to drive 15–20 minutes to Truckee for hardware supplies. This ban, based on untrue assumptions and gossip, has caused me significant stress and public embarrassment in my own community.

They have no idea what they’re selling so it no point to ask questions. Just do the info before you buy.