Ace HardwareReviews of acehardware.com

Always greeted with a friendly smile and welcome to Ace by the cashier's and then again by the sale people. Always asking if I need help in finding anything and making my projects easier. If they don't have an item in stock they go out of their way to find it and order it for me. Very clean, organized and well stocked store. Seems that every one is well educated with all areas of the store. When checking out another smile from the cashier's asking if I found everything I was looking for and a thank you for shopping at Ace and come again. The rewards program is a great program they offer, saves you money and great deals.

Wanted to give manager Mike a huge shoutout for helping me find the right paint and he had excellent customer service and would recommend the ace hardware on 22nd and Kolb. Please come and see mike

I recently had a over the phone experience with an ace hardware moffett rd location ,mobile,al representative by the name of Jacob, I never ever have experienced the kind of service provided to me. I required advise and assistance with a plumbing issue at my home, long story short the patience and courtesy to solve my concern was unsurpassed by anything I have ever experienced in any retail environment. Thank you Jacob!

Sometimes, there is NO replacement for a REAL person who has the right attitude! Ordered Ego Z6 ($5,500) from Ace's website. Transaction got delayed in their system, somehow. Dealer had the product in stock, was ready to deliver, but corporate wouldn't "approve" the release of the order. Days went by and they still hadn't released it. They told me it would be ready on the 9/16. Well, as of the 15th, they still hadn't released the order. Dealer told me they were NOT going to make the 16th and that it would be delayed another 5 days - all because corporate hadn't released the transaction. Called their 800 number - got the call center - Very poor experience. CANCELLED the order due to the poor personal interaction with the Call Center. Made one final attempt by calling Ace corporate offices - Barbara there is my hero! She got ALL of the red tape cleared away with ONE phone call. I was able to go directly to the store/dealer and purchase from them - with the same online special discount. THANK YOU Barbara for picking up the phone and helping! Sometimes it just takes a REAL person, in the right spot, with the right attitude, to really help!

I frequent the Ace Hardware store in Gig Harbor Washington. I have always been helped by knowledgeable staff. If someone is not sure they would call someone on the radio and a experienced and knowledgeable employee would be there in seconds. Not everyone can know everything, and not every employee knows all the products in the store. So on occasions the employess that have experience and the knowledge would get together with me to meet my needs to match the demands of my project. I have never been fully let down other than them not having something in stock when I need it. At least they do their best to always accommodate my high demands. Yes I demand the utmost quality of the materials and products that I purchase. I am just a little picky I guess. Returns and exchanges have never been an issue for me either. I get what I pay for and expect of an item or I want a suitable replacement or refund and I have always been accomadated. I rate my experiences at the Gig Harbor Location as a 5-star Experience every time!!!

Since moving to a rural area, the local Ace Hardware shop has been a great help in maintaining my house and yard and providing occasional craft supplies. While it doesn't offer as many options as Home Depot which is located farther away, the employees are always helpful and products are usually of good quality. They were also good about returns when I bought one of their store brand products that was flawed.

Most of the time going to a large hardware store, it's difficult to find someone to help you, and when you do they just point you in the direction of what is needed. Today was a completely different story going to Ace Hardware in Thousand Oaks. When I walked in, someone was there asking if they could help, when I mentioned what I was looking for they guided me to John, who worked in the tool department. To my surprise John was incredible, not only did he show me what I needed he gave options on the item to make sure I didn’t purchase something that was more expensive than I needed. He also asked if I needed anything else and when I said yes, he guided me once again, it was like having a personal guide through the store. I don’t normally write reviews but I was so impressed with John’s knowledge and patience’s I felt compelled to write a review.

I recently had an issue with a piece of hardware and I visited Ace Hardware in Brandon, VT. Chris listened to my issue and explained how to fix the problem. He was great! He provided stellar customer service & thanked me for my business. As a result of his great customer service, I highly recommend Ace Hardware of Brandon. Kudos to Chris!