Ace HardwareReviews of acehardware.com

We brought our back-pack blower into the Oakhurst, Ca. Ace Store to have A MINOR GAS LEAK fixed and a new spark plug put in on 03/06/26. We had to put down a $37.50 deposit, and we were told it would be no longer that 04/03/26 before it would be ready for pick up. We have called the store several times, only to be given lip service telling us that the main Tech. was sick and that it would be ready soon. We complained several times only to get more lip service or no response! To date 04/23/26 we still have not been contacted, and being without the blower has cost me $130.00 to have an independant contractor blow down all the pine needles and debries off our 5 acre property. We have even let the store know that we will file a report with the B.B.B., to no avail! What's going on, when will we get our blower back? Bob and Liz

Very unfriendly to motorcycle riders. I needed to quickly buy a tool. I stopped wearing my riding backpack. I was literally looking at what I needed. Some kid asked me to leave the store. Manger said to leave the bag at the door. There is no way I was leaving my bag full of sensitive items unsecured. Had to go elsewhere, and will not return.... PS Why aren't women required to leave their purse at the front door?

I received a Birthday coupon. It was $5 off a $5 purchase, and the other was double points. So I stopped In, grabbed a bag of Bird Seed. Sign said 2 for $20, or $10 each. I go to the register, show the woman the coupon, she says No you can't use that. I asked why? Oh, it's on sale and coupon says nothing on sale. I looked at the coupon, no where does it say that. She said we'll if you look at the paper one you'd see it. We'll I don't have a paper one, you emailed it. So she's getting hostile at this point, like she's better than, and I'm a jerk for trying to use the coupon you sent. She actually started to help someone else, while we were standing there, like conversation over, and pay the full price or beat it. This store has a wicked bad habit of following you around, treating everyone like they're there to steal, but Not the Yuppies of the town, and I'm not meaning that disrespectfully. I should have just left the stupid seed, but I needed it. I will go to any other Ace before I step foot in there again. My husband has lived in that town for almost 50 years, but because we don't live up the monument, we're less than.

This is the absolute worst place to purchase anything. They have a zero return policy. I bought a Craftsman leaf blower and the defective battery doesn’t work. I bought it in Galveston and tried to return it after our vacation in Austin and they won’t refund my money…$139.64. I think it’s ridiculous that a company that size refuses to refund products pirated their stores.

I went to this store this past weekend Friday the 13th and the lady that was working there was the worst bigot ive ever ran into. Completely racist. She threatened to call the police on me, as if me shopping there could get me arrested. This is after her coworker had already told her to give me the item at the price displayed. Yes they have items mis labeled and thats not my fault. She lied and said she ran the store and will kick me out. Asked her for her name she flipped her name badge over, all while berating me and continuing to talk to me after i decided to engage other coworkers. If your black or brown id avoid this place especially with this older lady present. I went there to buy one $15 dollar wrench and was prepared to pay $159 for a set because what i wanted they dont have singles of and this is the treatment i received. I wish she would have called the police maybe they would have arrested her for misuse of 911. This person does not need to be working in customer service. It’s not 1952. I will be contacting the manager and if he seems sympathetic to her i will be contacting corporate also. Threatening to call the police someone for nothing is a form of assault and aggression towards a person when use in the context that she used it.

Such a frustrating disconnect between ace stores and ace hardware website. Ordered an expensive item ship to store, item was damaged in transit. Had to drive it all the way back to the store to generate a return. They werent able to order a replacement for me without charging a $200 shipping fee. Customer service was rude and super unapologetic about it too.

This place is way over priced. I bought something that was lined up on the shelf with the wrong price. When they rang it up, the price was double. Unbelievable. All the other stores sell items for half that. Everything is 40%-100% higher priced here. Menards, Lowes and home Depot are cheaper. At least all the other stores would honor the price that was shown on the shelf. They didn't. I will never go back here again. Some of the staff aren't friendly at all. I feel that they are annoyed with you being in the store. What really upsets me the most is that online it shows items that are in the store and a certain price when you go to the store they don't even carry that item. Unbelievable. This happened to at least 17 items that I saw online. How stupid is that. This place sucks! If you want to over spend go here. If not avoid this store. I am. My entire family stopped going there after yesterday's event. I don't trust them.

Ace hardware is the biggest RIPOFF. I have two ace's within a few miles of my home. I do a lot of DIY. I find ace to be the most expensive and over staffed place to shop. Now I go out of my way to skip ACE.