Ace HardwareReviews of acehardware.com

Horrible experience with Jupiter Forida Rocky's store manager, who actually lied then embarrassed me in front of a line of people at cash counter. FACT: I purchased $320.00 of merchandise. Wanted to return 3 items worth $123.00. Not opened, untouched. Clerk used database to verify and print a receipt. Was told by clerk, store credit only. Fine by me...but she had to call manager. Manager came up after 5 minute wait and raised his voice and rudly said no store credit because items were brought before a potential hurricane. I said, "are you saying customers shop at their own risk prior to a hurricane allowong no returns for Store Credit"? I then asked to be removed from their Ace Rewards database at tbe cash register, but manager emphatically said NO, that this was corporate policy.Manager told me to leave the store. I visited Tequesta Police Department because Ace would not remove my personal info and purchase history info on their cash register. TEQUESTA PD said to call ACE Corporate headquarters... I called Corporate. Customer service rep said there was no Corporate policy on Rocky's store credit policy (This is opposite of Manager's statement. Manager rudely, unnecessarily, escalated the event in front of many people in line in demanding I leave the store - in such a way that I thought he was going to have me arrested). I was so embarrased. I would recommend that no one shop at Rocky's if a hurricane is headed inland, you will not receive a refund or store credit. This is how greedy businesses take advantage of consumers in advance of severe weather events and FEMA ought to take action against ACE. $123.00 means a lot to someone on a salary at age 66.

The people at Ace Hardware are harassing me on yelp, and trying to undermine me with how they run their business. Mike M and M.C. M. I was just trying to help others who question whether or not they want to spend their money at your establishments and I am telling them not to, that is all.

My boyfriend and I just purchased two camping chairs that we saw were on sale at ACE hardware. We went to the Port Jefferson Station , NY store. At the register we asked if there offer a military discount. The sales associat went to ask his manager and came back and told us not on sale items. I just had to express myself because I cant believe that is the policy at ACE hardware. My boyfriend was insulted and will not return to ACE again, He served 20 years in the U.S Navy and was deployed all over the world. An extra 10% on a Beach Chair will not kill sales on 4th of July weekend! In fact it might increase them.

I came in to my local store to purchase a replacement fuse for an amplifier that failed on my recently. I knew that particular amplifier needed a specific high-tension fuse and that's what I asked for. The clerk who helped me ended up selling me time-delay fuses, not high tension, and proceeded to tell me that I was wrong about what the markings on my fuse meant. When I brought up that the fuses she'd given me had different designation markings she said "different brands do that". As a gigging musician and professional sound engineer of almost 10 years, I don't appreciate being talked down to and lied to by customer service when I know exactly what I'm looking for. I would have preferred she told me the truth, which is that while Ace hardware has a good selection of the correct size, amperage, and voltage fuse, they didn't carry high tension version that I needed. I humored her, bought the time-delay fuses, and brought them back then next day to show how they'd been vaporized immediately. I was brushed off and the first clerk's mistake was not refunded.