Ace HardwareReviews of acehardware.com

DO NOT use their curbside pickup. It is THE WORST. I placed an order FIVE DAYS AGO for same day pickup, and I still have not been able to pick it up because of them. I ordered 5 items... 1 item was out of stock. Instead of fulfilling the rest of the in-stock items or giving me the option of replacing the out of stock item (a pair of gardening gloves), they ordered the item and won't fill the entire order until the one item comes in, because it is supposed to arrive with their order. RIDICULOUS. What online pickup operates that way? At every other curbside pickup, if I order online and it's out of stock, I get an email letting me know, but they still fill the rest of the order. I'm going to repeat... I'VE BEEN WAITING FOR FIVE DAYS FOR AN ORDER THAT WAS SUPPOSED TO BE AVAILABLE SAME DAY. I understand we're living in different times now, but seriously, don't advertise same day or next day, or at least be crystal clear about the way your pickup works if an item is out of stock, to let people know they'll be waiting nearly a week for an order. I emailed to cancel the order and also called their customer care team... I was on hold for an hour and 15 minutes and never spoke to anyone. No one ever picked up. THE WORST CURBSIDE PICKIP EXPERIENCE EVER. NEVER AGAIN.

Not Even Worth 1Star! Online ordering is worthless. Their site sux and they know it. 52% of reviews being bad says so much. The store in Gatlinburg also sux. 3 visits and 3 times rude employees and owners, didn't have what they said they had. Apparently their phone was out of order but was forwarded to his cell phone we are the only thing that happens is you get the message voicemail not set up. When I did the hour round trip and told the employee about the phone she said “that’s not possible because The phone doesn’t work.” Duh! so I couldn't call first. We live in the mountains, so Ace is an hour round trip. I will never go there again. They give local hardware stores a bad name. And if they want to compete with the big box stores, they need to have hours where people can access them. If I could give Ace Hardware -5 star review I would! Don’t go there!

They stole my money. I order 2 bags of fertilizer. They only delivered 1. They called me a liar when I called customer service. Told me both were delivered and provided no proof. I'm out 64 dollars for 15,000 sqft of fertalizer. I paid with paypal and they were no help. My dispute was instantly rejected. No proof of delivery. I think PayPal system decides based on how much they got in fees. The seller wins cause they sold a lot through PayPal generating more money for paypal. They have no interest in protecting the buyer from a malicious company full of liars ike ace hardware online. I filed an ftc complaint. When paypal does this to you. Please file one for yourself.

Had to order soil online in May,thought that would be in stock! Get the email it is there, take some kid minutes to find the back room. Then I say thank you, he says nothing. Granger store in In.

Ordered a patio set on the last day of a sale, was available online, 2 days later ordered was canceled and money was refunded. Called and ace said they ran out of stock, but online 2 days ago it was available????Called again and was told u can now pay full price and not willing to help. Seems crooked to me. Won’t buy anything online there again and I wouldn’t recommend it either.

Online buyer beware! Echoing other reviews on Trustpilot for Ace Hardware. I ordered items online with Ace Hardware on April 20th and received confirmation that my items were in store for collection on Monday April 27th. However I went into the store today, April 29th, and the store had no record of receiving my order and were not terribly helpful. Ace Hardware may blame this error on the current crisis, however this is the third order I have placed online with Ace Hardware (the previous two orders were last year, so way before this crisis) and Ace Hardware failed to deliver all 3 orders. As they are now 3 for 3 in order failures I will not be giving them another shot and will order elsewhere. All items are available from other stores, and paying a little extra (if needed) to ensure order completion and delivery will be worth it.

I only gave one star because there was no option for zero. I placed an order over 2 weeks ago and I have yet to receive my order and cannot get through to anyone in customer service to help me. I contacted the local store and they say they have no idea what's going on. I am contacting my local news station to investigate. ACE HARDWARE ARE CROOKS!!!!!

Do not buy anything from Ace Hardware Manchester PA online. Ordered 2 items for delivery as had no way to pick up. One item received the other although they charged me for I never received and there is apparently no customer service as I never get a response from anyone! Buyer beware!!