Ace HardwareReviews of acehardware.com

Ace would not cancel my order even though the warehouse was still out of stock 11 days later. No money or no merchandise! Rude customer service! Will NOT do business with Sentry Mark Ace Hardware in Greensboro again. Stay away from Sentry Mark Ace Hardware in Greensboro!

Not wearing mask his chin was wearing it my mother is 82 i can not take a chance on me taking anything home to her and had to wait 20min till they found my order....

On May 11th, 2020 I ordered 2 overhead “T” brackets to store some materials in my wood shop. 4 days later I realized I did not need them so I went to the web site and following Ace Hardware instructions, cancelled the order. The order was in processing. Today, 20 May 2020, I get an email saying that “they cannot cancel ship to home orders”. I checked my order on their website and it is still “processing”. This is a sorry, self absorbed company that appears to have no time for small customers. They take forever to ship, overcharge for the products they sell and have the worst customer service of any online hardware store I have shopped with. There is absolutely no reason why they cannot cancel a ship to home order. Web stores do so routinely. Lesson learned. They will not get any more of my money.

Avoid doing business with this company like the plague (or COVID19). I ordered a sprinkler on May 4th and they charged my Paypal account right away. Go forward to May 15th and still no shipping info. I emailed their customer service and never received a response. I called their customer service line on May 18th and was on hold for 1hr and 32 minutes when I put down the phone. All of a sudden my sprinkler showed up today. These guys have NO CLUE of what customer service is, no responses to an email and keeping your customer on hold for over 90 minutes is pathetic. Go to home depot or Lowes, avoid these pathetic people!

This place is horribly overpriced and it's all teenagers working there. The issue with that is they're so busy playing around with each other they can't help their customers.

Went to Garden City Park,LI branch looking for paint. I went into the paint dept alone and after a few minutes a man in a red vest told me I was not permitted there. I asked why and he said what are you looking for and I said "Paint" he said then someone would help me and he walked away and was talking with other red vested guys. I waited around but nobody came to help me and the paint aisle I was not allowed in was empty of customers. Way to diss a customer, good job GCP branch..

This was the worst curbside pick up experience I’ve ever had. I understand during COVID-19 things may take time and I was fully willing to be patient. But this fell somewhere between incompetence and theft. I was trying to order a lounge chair to match one I already had. My local Ace was out of them so I tried to order from Ace.com. Shipping was over $100 so I decided to check Ace stores within 20 miles of my home to do curbside pick up. I found a store 30 minutes away that said it had three in stock. I placed my order, and paid. I received an email the next day saying that the lounge was out of stock at the store but that they would ship one from their warehouse to the store at no charge. I emailed back and asked if they would be willing to ship to my local store instead and received no response. After another week went by I emailed again and asked if they could advise the status of my order. I heard nothing back. After another week, I called the number the email said to call with questions And was on hold for one hour and 24 minutes before someone picked up. The agent looked up my order and advised my order was “stuck”. They had apparently decided they did not want to pay to ship to the store but did not contact me. They just kept my money with no communication to me. So had I not been willing to stay on the phone for an hour and 24 minutes I would not have gotten my money back. We are frequent shopper’s at Ace because we have chickens and I need to buy feed and supplies for them. After this experience, I will be looking for somewhere else to buy my feed.

I honestly don't know how Ace can stay in business. They are way overpriced. I looked at the price of a tiny plastic step stool and it was $22. A 3 step ladder $37 an average size adjustable wrench $17 $20 and$25. I bought the same wrench across the road at o'reillys for $11.99. And, when I went in; there were about four or five employees all standing around breathing over my shoulder harasing me asking me if I needed help every 5 minutes. Then as I was walking out, the manager asked me why I couldn't find what I was looking for? I simply said it's overpriced and walked out the door. How they can afford that much staff in a tiny store is beyond me. I understand they have to compete with bigger stores like Lowe's and Home Depot. But I think they should just do themselves a favor and stop tormenting themselves by staying open and close their doors for good. They totally and completely suck!