Ace HardwareReviews of acehardware.com

I ordered some mason jars to store food. I received a box of broken glass. Customer service has been jerking me around for a week. As I type this I have been on with a rep for 45min. He continues to put me on hold. His last resolution had me going to the store with the box of broken glass. You see, according to ACE, broken glass can't be shipped. Of course it's OK for me to put it in my vehicle and drive it over to the store. BTW I ordered this online because I'm not going to the store!!!! Call just ended, unresolved. Not online or in store ever again Ace Hardware.

Clearly they do not value customer service at this company. I placed an order for a pool vacuum online and was sent the incorrect product of much lesser quality. I called customer service 5 times at over an hour on hold every time. After all of this, my issue was not resolved. I was disconnected 3 times, the representative put me on hold once and never came back, and the last call I was promised a return email within the day letting me know how to resolve the problem and the email never came. I then proceeded to file an online claim, and sent customer service pictures of the incorrect product shipped to me only to be told that they shipped the correct product and I needed to go to a store to discuss a refund. This is the worst customer service experience I can remember having with any company. Needless to say I will never shop at Ace online or in a store again.

Terrible customer service. Items say available for pickup and they are rarely actually in stock. Good luck trying to get them on the phone for customer service, quicker to speak to IRS. Shame, they used to be reliable.

Clays Ace used to be my go-to hardware store but my recent experiences have been such a disaster that I don't think I'll ever shop there again. When I walk in no one is there to help and I've had to go looking for store clerks to get assistance. On my last visit I ended up with some moron who wore his face mask like his pants; pulled down and revealing everything. I asked about coax connectors as they seemed out of stock and he clearly had no idea what a coax connector was. He went to check inventory and said he thought they had some in stock and then he wandered off. At this point I simply just left and I didn't even bother to mention the ordeal to a manager because I don't really think anybody in that store cares.

The store in West Melbourne, Florida is deplorable. I would not even give them one star. No one wears a mask there and apparently, they don't care if anyone gets sick. My husband spends a lot of money there regularly, and unfortunately, he has issues with his immune system, and even though he always wears a mask, the employees don't. That shows how disposable their customers really are. Unsafe and overpriced!!! They may as well put a Donald Trump sign on their front door! The numbers don't lie; there were 11,000 cases of COVID-19 just yesterday in Florida. We are boycotting this business from here on out! They charge so much i'm sure they won't notice one customer down! What a disgrace!!!

I ordered a black hanging plant basket on 5/24. Was notified it was at the store to be picked up. Went to the store and they couldn't find it. Found me a green one and suggested I spray paint it black. I said no. They said they'd reorder and it would be in that next week. I called the next week and they apologized that the wrong thing was sent. Asked me to give them 4 days and it would be in. Called in 4 days; it wasn't there. Promised they'd call me the next week and never did. I followed the procedure to cancel the order via email. Today I got an email that my account was refunded $0. I have now had to write them again and ask them to fix it. This has been one hassle after the next after the next. I'll never order online from them again.

I've been trying to get a specific wheelbarrow that Ace had listed on its site. First, the site said it was available at my local Ace. Went there and they did not have any wheelbarrows. Ok, so I went back online and tried to order it shipped to store. Order went through and said it would be available (at another's town Ace) for pick-up the next day. Then I received an email stating it was out of stock at that Ace and that they would order it in on the next shipment. 15 min later I received another email stating my order was canceled - no explanation. Not the first time I've had issues with the Ace website - but it will be the last.

You would think with a big name like Ace Hardware, one would not let the customer call the cancellation line and then be told a order that has not been processed can not be canceled!!! The company sucks you in with a great price on a Yeti cooler and then hits with a HEAFTY shipping charge of over $100 that takes over TEN DAYS. I have had four car rims shipped faster and for less money! My sound advice in the days of Amazon is fix that shipping charge or you just lost a customer FOR LIFE!