Ace HardwareReviews of acehardware.com

Poor customer service. I ordered something for curbside pick-up on Wednesday night. I had not heard a peep about the order at 1pm Thursday so I thought I'd go into the store to find out what is going on. I did curbside so I wouldn't have to go in the store since they do not wear masks at all. Finding help was awful. Then I was told rather rudely that they had not processed my order. He went to the computer to print it out and confirmed that they did have the item and we walked to where it should have been only to find out they don't have it at all. I asked him to cancel my order and I was told he couldn't do it and the one person who could was not there today. I could come back tomorrow or I could see if I could figure it out online. Luckily I was able to cancel it. What really frustrates me is that they do a satisfaction survey right after you place the order. They need to ask you about it after it is filled, which would be never. My answers would have all been VERY different had I known what was to come. I won't be going back.

Went to my the local Lawrenceville Georgia store, for convenience, to make a purchase and found assorted Trump hats on sale. Guess I won't be going back to them again.

Ace Hardware Website is totally worthless. I cannot change city or state.

This company lies to get your $$$. They "CLAIM" they have a product and only after they TAKE your $$$$ you find our they are LIARS!!!!!!!! This is stealing. Don't walk away run as fast as you can. #boycottAceHardware #boycottliars #boycottliars. #boycottincompetance.

Do not order anything on line from Ace, I did they took my money and never saw the merchandise. Try calling and they said there is a wait of 30 minutes. I wait for over an hour. Try contacting them in different ways with no luck. Well they took my money.

I've clearly flag for a full insurance but at the pick-up desk things have been changed. I need to chance the car because the first one had problem, the second car was very dirty. I'm still waiting for my invoice the check all the charges. Very bad experience

Absolutely horrible. I called first to see if an item was in stock to save myself a half hour drive. I was told over the phone it was. When I arrived and explained I was the one who called about the Rust-Oleum clear spray lacquer, I was told, “I don’t think Rust-Oleum makes that?” THEN WHY TELL ME ITS IN STOCK! I assured them they do and showed them a picture on my phone. After wasting even more of my time and passing me to three different sales people I finally got to the one who said, “no, we don’t carry that.” Waste of an afternoon.

Poor customer service at best, I had to talk with a customer service person with an issue with a product from one of ACE Store he inform me they were privately own store and he could not help me. I had to deal with the store and he hung on me.