Ace HardwareReviews of acehardware.com

I brought a three packages to the post office on December 5th. They were busy so I didn't wait to get them scanned. Two of the packages were lost. On the 12th I went to see where the packages could be. Rather curtly, the clerk told me, "We have nothing to do with that. You have to go to the distribution center." She didn't offer me anything else, as she asked for the next customer. Both packages are still lost, & according to the USPS they never made it to the distribution center. Today, I brought another package to their. along with about 20 stamped cards. The clerk took my package. I asked her if I could have a receipt. She curtly said, if you want it scanned you have to take it to the actual post office. Although I wanted to take it, against my better judgement I left the package, hoping there wouldn't be another issue. The rude clerk then started checking each of my cards for stamps. Seriously? Would I really hand them to the clerk without stamps? When I asked what she was doing she said, "I'm making sure you put stamps on these." Are people that stupid? One of the cards was larger than the rest, but within limits, and she squeezed it and shook it. I asked if there was something wrong, and she said, "no just want to make sure it has the correct postage. I can honestly say, today will be the last day I go to the Ace Hardware Post Office. The clerks are rude, curt, and not customer service friendly. The USPS at Brookhollow has the best postal workers. Maybe Ace Hardware should send their postal staff there for training.

Such a horrible experience in Ace Hardware. Poor customer support! No one's answering my emails. Please fix it!

ACE Agassiz...if they acknowledge you as a customer at all, they´re not interested in helping you, and look pissed off if it appears you're not from town. Even if you do get someone to help you, they may not have a clue. Sad... The new interior of the shop is spacious and nice.

The store policy for the Swannanoa, NC store is for everyone to wear a mask , on all four of my visits I found employees wearing masks under their noses. On the last visit three employees wear hanging out near the register 2 were not wearing masks, when I asked them to backup so I could get to the register the employee who was wearing a mask told me (lying quite blatently) that they were all wearing masks. I pointed to the 2 with him and said they were not, I was then told by the mask wearing employee that they work 45 hours a week and i didn't know how hard it was, in fact I work 50 hours a week hard physical work and wear a mask the whole time, it can be done

This Reviewis not in general,is specificaly in key area, I was there to get help with my 2011 Nissan Sentra remot control ,i replaced new battery and it was int working,so I asked the old men if is posible to fixe it,and he just said no..he said is necessary to replaced it for 129 dollars,so I’m doing this just to let the customers know that you guys has cheaper options I only navigate on YouTube and I found the solution the remote control just it was deprogramed.

I went to the Ace Hardware in Encino and it was a nightmare. Drove by it 2 times because the parking lot is in a terrible location and then when I could finally check out, it took 10 minutes because the cashier kept being called away to help other employees. The staffing here needs some work as the cashier was the only one who seemed to be doing anything.

Had poor experience ordering online at Ace Hardware. Ordered parts online to be picked up in store in Firestone CO. Online order said would be available same day, so ordered, paid w CC and thought all was good. Went into the store next day to pick up and they had no record of the order, so ended up buying the parts again and paying again at the store. Even though i showed the folks the email and receipt from my online order - they still insisted there was no order and that i had to pay again to get the parts. Contacted Customer Service and they said just go back to the store. Still have not been able to get a refund from either the online order or the in store purchase - stuck paying twice for same parts.

They have horrendous customer service when it comes to phone operation. Be ready to be left on hold for an hour plus while they completely forget about you. multiple people will answer the phone and claim they are attempting to assist you. But I was physically at the store by the time I hung up the phone as I watched the employees sitting on their cell phones when I arrived. Sure in person they did a swell job of informing me the item was not in stock unlike what the website had informed me of (having over 3 of the items in stock). SAVE YOURSELF TIME AND GO TO LOWES OR HOME DEPOT