Ace HardwareReviews of acehardware.com

I had bought some blank key fobs online to replace mine that had worn out cracked case. they came blank and needed to be cut. Zanocco Ace in Rockford, IL said they wouldn't cut them because I didn't get them from there. "They don't know what kind of metals are in them, and they could tear up the cutting wheel on the machine" was the excuse I received. I am a machinist and that is one of the biggest BS excuses I have heard. Keys are a soft metal and the wheel should be made of carbide. One of the toughest materials manufactured. So either they have a cheap generic wheel made out of steel or it's just a market scheme to get you to buy their over marked up fobs which are probably around $70-80 a piece. Buyer beware, if there is some truth to this, then I would guess that their keys are of an even softer metal yet. Which will probably end up breaking off in a lock or ignition.

I Bought a gallon of deck stain, color was added in store. Put it on its side in my vehicle and the whole gallon leaked out into my vehicle. The lid was not sealed correctly or it would of leaked out. When I went back to the store, the manager couldn't of cared less and even band me from the store for being upset that he didn't care or replace item. Steve

Wanted to purchase Craftsman brand power tools. I had an account but had moved to a new city and my account was linked to an email I no longer could access. Because I couldn't access old email my account couldn't be retrieved. Not a big deal, I'm OK with creating a new account, but because my phone matched the old account the website instructed me to check my previous email (not possible) or call customer service (CS). I called CS and the agent would not listen ... instructed me to re-complete the new account application which I did and received the same ACE message to check my old email or call CS ... CS was on the phone and had me RE-COMPLETE the application multiple times and CONTINUED TO TALK OVER ME AND NOT LISTEN. I gave up and will purchase from another distributor.

Bought a 26lb patio umbrella stand two weeks ago but found it too light for my 10ft patio. Tried to return but store manager said that it had been used and has scratches! How would I know it is too light unless I have tried it on patio! This store’s return policy sucks! No more buying from here!

After writing I'd never do it again... I did. Wanted to buy a piece of acrylic, the Ace website showed the Lewisville TX store had in stock the size I wanted. I drove 40 minutes to get there. I go in, tell the clerk what I needed, he did not have a clue where it was. A second guy comes out and tells me I need to "go to a competitor". They did not want to help me. So I go the Lowes and less than 10 minutes I have the acrylic, I wanted the Ace material because it was just a bit thicker, but the Lowes will do. Ace - you folks ready need to get your act together, this country dork attitude just doesn't cut it anymore.

I was excited to buy a zero turn mower, very helpful with selling it, after using it the first time, bolts feel off to the seat, and I fixed it, the second time using it another bolt feel off off under the seat holding a part, and I was able to fix it with help from my neighbor who both time saw/found the parts, the 3 rd time nothing happened, then the 4th time I used it the deck fell.... wasn't able to find pin and washer so had to go buy pin for a "brand new mower", keep in mind the reason I bought this mower is so I didn't have to keep fixing my old one, after about $3,300 you don't think you would have to fix a brand new mower, so I call Covington ace and after dealing with those knuckle heads for almost 2 weeks and showing the guy who picked it up and drop it off the same way they got it, " with missing parts" they said well nothing wrong here go, I show the delivery guy the missing parts and he was like hhhm,dang. Yea, unhappy, and want to return it for my money back, makes me skeptical of what's to come... all in all they said nothing wrong with it so we can't return it, I've fixed it so I could cut the dang grass... then the lady called me and said they all talked and they can't take it, said she also turns wrenches... currently dealing with corporate......won't be buying anything else for ace, and will not recommend anyone to y'all, and know several who will be canceling accounts.

Since Ace took over the hardware store in Iowa Park, Texas I've been there twice. First time to get a common electrical junction box. Didn't have it. Yesterday I went in to get a pipe to garden hose adapter. Girl didn't know what I was talking about. She went and got another young person, a guy who told me they didn't have it but the could order one made of pvc. I told him I wanted a metal one for a small water heater on my patio. I'm done. I'll just drive about 10 miles to Wichita Falls and get my hardware. Save time and aggravation.

Never a Stihl associate when you need them. I’ve been to the E&H ace hardware in Delaware Ohio at least 5 times for different reasons but no one with any knowledge about Stihl products are ever there. I work though the week so I can only make it to Ace after work (4-6pm). The store is open till 8 but apparently Ace hardware only keeps there Stihl techs there till 3:30-4. Weak as F