Ace HardwareReviews of acehardware.com

I've had some great retail experience shopping at local Ace Hardware stores, but after placing an order online through acehardware.com I've had one of my worst experiences. It took nearly two weeks of emails and calls to get information on my order just for them cancel my order without telling me instead of shipping it and providing a tracking number. I feel like no one actually looked into my order when I called to inquire why my order status was broken and they just kept lieing to me. Customer support was incapable of looking up the status of my order beyond what I could see through the website. They didn't offer any assistance placing the order again offer alternatives. Ace Hardware customer care just doesn't care. I will not ever spend my money here again.

Do not order from Ace if the product is not already at the store. They will lie about the delivery date and all they will say is, "We apologize for the inconvenience". This canned answer does not fix anything or make anything better for the customer. It just shows that you do not actually care about my inconvenience and you have no plans to address it in any way.

I sent them an email with a simple request and never received a response. I concur with others, this company has POOR customer service

So I have been to many Ace Hardware's around California, I always found the people, very knowledgeable, very polite and uelpfull. Although their prices always outrageously high, it always offset by pleasant experience. However, I moved to Soledad, Can. and cannot believe the lack of basic manners, let alone business practices. It's a very small town and I had bought the right item but the wrong size, no big deal I'll just pop in and get a shorter one, Right? Wrong, well the clerk remembered me making the purchase 3 days prior, but I left my receipt at home, OK fine, I'll find the receipt and get it exchanged tomorrow. Well clerk asked owner I guess if it was okay to exchange the part for the right size and in a sanctimonious attitude and tone replied not without a receipt. OK neighbor, and I suppose I'll just put that $15.00 light bulb away maybe I can use it someday but I will never walk through their doors again. This review is on the nice side, I couldn't articulate actual feelings without being nasty.

I had order something online, got an email it’s ready for pickup. Took a drive 30 minute to the maywood california location. Call and tell them my order number, staff said they don’t see my order. At this point I’m parked, I go inside and show the staffs my email confirmation and they all confused where is my order. Manager try to help but say they don’t even have it in stock and he can call customer service for me. I’m so frustrated at this point I didn’t want to wait around for him to talk to customer service I still won’t get my item. Left and I called customer service I get someone name “gabel.” Cant offer nothing but an unapologetic sorry for my Inconvenience for driving down there for nothing. Oh added “what do you want me to do, it’s discontinue but it’s at the Los Angeles location” this is what your ace warehouse customer service attitude. They don’t give two cents they wasted your time.

Put in an online order at the Katy hardware Ace. The confirmation came in it said curbside or in-store pick up. I went to the store called in and the person said we do not do curbside anymore. When I went in the store the manager was there and was extremely rude.

Because 5 days after I placed an order, the site said it was still "Being processed," I called. I was told their system didn't allow them to see if the order (which was scheduled to be delivered tomorrow) had made it on a truck yet. Really??? Wont be doing business with them again.

I ordered asphalt online because they said I could pick it up the same day. The store didn't even have the items in stock so I had to cancel it. They never put my money back on my card and customer service was extremely rude. I asked to speak with a manager, I was told one would call me back and they never did. I do work on houses so I shop here often I was very disappointed. However I will be shopping at home depot from here on out. DO NOT USE THERE ONLINE SERVICE... CUSTOMER SERVICE IS EXTREMELY RUDE..