Ace HardwareReviews of acehardware.com

You should really have your people trained so that some of them will know what respect is. I called, about months ago, knowing that I might not be his target customer, just keep me holding on for 15 minutes on the phone! That leaves no good impression to me anymore!

I’ve been a customer for 20 years in that time the last 12 to 15 years I have had great service and could order everything that I needed if you stocked it last week I ordered 20 bags of milarganite fertilizer the employees who ordered it where great as usual Adam and missie where told that corp did not allow them to order more than 7 bags a time. Last spring and many years before I ordered 20 bags in the spring and in the fall no problem the two employees are great I can count on them always that is 40 bags I buy from you people a year that over 600 $ not counting all the other times I go to ACE . If I have to order 7 bags from you people a time I will take my business some where else. As a paying customer I should be able to order as much as I need if I am able to pay for you think?

Catalina AZ. Ace Hdwr. I called to check availability of some parts, helped by asst. Mgr., took a while to verify stock. When I got there I found one part was as I expected (1/4" x 3/8" push/push connector) but the tubing he had with it was not as expected for this type of PUSH x PUSH fitting. It was a softer CLEAR TYGON type. So, long story short, I pay, take it home and assemble, pressurize and it blows apart. Reassemble again and verify it's fully inserted and pressurize again and same thing. Also, you don't use clear tubing for water unless you don't care if algae grows inside it.

I bought 2 trellises for $100 at a store 40 minutes from my home since they were the only ones with them in stock. I used 2 rewards. Unfortunately the price was wrong and only one reward showed on the purchase. I contacted corporate customer service right away. Because they haven't addressed my situation I have now had to contact them 3 times. I have been told 3 different things to do. The latest being to go back to the store (extremely inconvenient and expensive) because corporate customer service is powerless to help they now tell me. I have no reason to drive all that way for this resolution. At this point I will load them back up and return them because I want nothing more to do with this company. It is unfortunate for the store owners as they are independent owners. And the sales staff has been good to great at each store I've dealt with. That is the only reason for 2 stars. What a shame. I'm trying to support small businesses and their own leadership is damaging their franchisees.

Buyer Beware. I am referring to their online website. Not as advertised, wrong quantity. Spoke with customer service, was told I would get some credit back on gift card and never did.

We try to use ace instead of big box but after this weekend things will change. Having a cart filled we went to buy large outdoor flag to find not one had price tag. Waiting to find someone on the floor to help with no success we asked nearby cashier for help. She said to bring it to her but being on a display it was unreachable so she would get someone to help us. well while we waited the cashier walked by us with her eyes averted from us and proceeded to either go on break or went home. Long story short we left full carriage and went to Lowes who gladly took our 151.00

Ordered product on-line on 2/1 for local store pick-up. Received confirmation for pick-up on Friday 2/5. 2 days later received note that pick-up changed to Saturday. 2/4 received notice that item/order was cancelled. This is why Amazon & Wal-Mart continue to thrive.

So I went to redeem my Ace Rewards ($5) for the 1st time. Oh, you can't use it for that, or for that....and you have to spend more that $5 to use it.......WTH? What good is this bogus rewards program?