Ace HardwareReviews of acehardware.com

I purchased a replacement key fob 2 1/2 months ago and the key stopped working. It has left my daughter stranded at school. The Duncanville/Dallas locate told me that the warranty is for 2 weeks. This was not discussed when I purchased the key nor did I receive anything in writing saying it was good for 2 weeks. I paid nearly $200 dollars. Alex, the manager, originally offered to refund the money if I could bring him the key. He called back and said that the owner and corporate said he couldn't. This was the 1st time I had used Ace in a long time. I WILL NEVER SHOP THERE AGAIN. I now have to ship a broken key to her to try and get the car to a location to get the key fob reprogrammed. I was told that was my responsibility.

Broken Craftsman 3300 PSI Pressure Washer. We bought it July 2nd and went to use it July 3rd but it is not working. Ace employees and manager in Big Lake, AK said it now a warranty issue. Craftsman claims it’s a Honda motor and now their issue. I purchased another at Home Depot whom has customer service to replace damaged merchandise. $450 wasted as Ace Hardware offers no support. I am making sure to tell all of our contractors we will no longer buy from Ace Hardware. Buyer beware of any major purchases in these chains.

I ordered the EGO lawn mower from their website to be delivered on Jun 30 from the Sun City store (although I have an Ace in Riverview???) . On Jun 29, I received an email stating the order was canceled (sale ended yesterday). I contacted the store to find out why it was cancelled, no one seemed to know. To my shock and surprise, I was then offered to drive to the store and purchase the item because it was actually in stock...I was even offered the SALE price!!! So I drove there within the hour before something else changed. Upon arrival, I paid for the item and was about to load but something was telling me this was too good to be true...so I checked the model number. They actually tried to slip me an INFERIOR model for the same price, which was the inferior's regular price. After I confronted them on this BAIT and SWITCH technique, employee 36186 tried to convince me there was no difference between the mowers...get real..sounded desperate to make a sale. Then all of a sudden, he knew why the order was canceled...it was not loaded on their (today's) receiving truck for delivery tomorrow! To my dismay, he seemed agitated that his plan didn't work. I had not purchased anything from ACE in years, mostly because they are small but seem to have decent customer service...until now...I will NOT bother considering them for ANY purchases in the future. I didn't realize their overall rating was 2 stars...now I know why.

I bought a 12 piece torx bit set that has a life time warranty. I had one break went to two different stores they both refused to take care of. Called the customer service line they said stores did not have to stand by company policy. So don't trust anything from this company.

Ace hardware Use to be my go to store. Ordered Benjamin Moore paint less than a year ago- needed to paint a hallway and we’re not able to match the walls. Now I need to touch up the walls - unfortunately my wife threw out the can. Ace does not keep records of the paint formulas customers ordered just the fact that paint was ordered. Although one could say the paint could be matched - not exactly easy or doable as I have discovered In addition, I feel like a troublemaker when I go in there - given the lack of answers to my questions. For example, I needed to darken paint that I purchased for closet doors last night- and called to ask if they would add a dark tint. Put me on hold and then in VM - Really? Like I need Ace given the number of competing stores Off to Sherman Williams . Very Sad to see this change.

I went to Branson Ace Hardware on Saturday May 7th 2022. The lady who's name tag I was able to read and the gentleman who's name tag I couldn't read stated I had to puchase something if I come in. They also said that backpacks/bags aren't allowed in the store and everyone with backpacks/bags had to leave them outside.

I ordered online from them because they were the only supplier that said they could get the stuff to be in time. long story short they missed 3 delivery dates didn't get me the stuff on time and to apologize offered me a $50 credit on a purchase over a $1000. In the process of trying to fix it I spoke to probably 6 or 7 people. half of them were rude the other half told me they would do things that they never did.

We had a store credit for $10. Unfortunately they didn't tell us we had to save the credit receipt or they would not honor it even though we have an account with them. We won't be back.