Ace HardwareReviews of acehardware.com

If you order something off their website, you have to return to the local store. My local store refused the return, said they dont carry it. The online "support" said there is nothing they can do. Who heard of a website that has no return options?

The store at 1205 Uvalde rd. Has gone downhill to the point of total lack of customer service. The store is in terrible shape. No one cares about being there. And the attitude of the young people is toxic. I can't in anyway return to this store ever again. Once it was the most well managed well kept place to find anything you needed a hardware store for. Each employee used to go out of their way to make sure you found exactly what you needed. They might as well shut this store down.

I purchased a wood filler pencil yesterday but got the wrong color. I went back the next day to exchange the color to find out that they would not do an exchange without a receipt. For a 7 dollar pencil are you telling me you can't exchange the color? I use to shop here often but with extremely poor service and not being able to help me with again, a pencil exchange, I believe this only proves that the customer is not worth anything to these people. This happened at store 39 Russellville road Bowling Green, Kentucky

Store#16798 5040 West State Rd 46 Sanford, Fl 32871. The sales clerk at this location is super rude and condescending with a terrible attitude. The manager on duty was not much better as they both were lacking Customer Service skills. Do not recommend ordering anything online from this location.

Bought 2 bug zappers as seen on tv and could not get replacements bulbs after 6 months of use. The manager at the Phoenix Az 19 th Avenue Indian School location refused to take back my zappers and said he I was lucky that he even addressed my issue. He was so rude and said they don’t care about the items they sell and do not honor anything AS SEEN ON TV ACE NEEDS TO STOP SELLING THOSE PRODUCTS ! It is not good business to sell products that are not useful after 6 months. If They continue they should post signs that communicate the bulbs are not replaceable. I will take my business elsewhere

Tried to purchase chair floor protectors 7/8" which I pulled off of the full rack. When I tried to check out the employee could not find the item listed in the computer. The manager was called when he checked I was told the item was not for this store and it belongs to an unaffiliated store in Orange Tx. He he could not sell me the two packages. I stated they had been stocked and the rack was full of these items. He stated he wouldn't sell them to me.

This is the worst run hardware store i have ever been in. They have very poor staffing and do not answer their phone half the time. Also whatever you do, do not order on line, the on line inventory is totally inaccurate. I have mistakenly ordered several times on line and when I go to the store to pick it up, the item I ordered and they supposedly have in stock is not is stock and then they can't cancel the order, you have to wait until it comes in and then after that you can come in to the store to cancel the order and finally get your money back!!!!!!!!!!!! how bad can an organization be relative to customer service??

I'd give a partial star if I could. Ace.com had proven to be a black hole of effort to not get what they advertise. I ordered a grill, a thermometer and a grill cover. Within 20 minutes I got an email that they cancelled the cover, they couldn't fulfill. When the local Ace never contacted me for delivery I called and they explained the order didn't arrive on the trick but they ordered it. Two days later I got an email that the grill was cancelled from my order (which now consisted of just a thermometer, useless without the grill). The next day the local Ace called to say they have the grill and I should re-do the online order to square payment worn their promotions. I'm now able to order the grill, for curbside pickup, from a dozen Ace Hardware stores between 7 miles and 25 miles from my house. I cannot order a grill from the local store, two miles away, that delivers. Customer service is customer dis-service. The agents can't help. When you ask to speak to a supervisor they put you on hold, tell you no one is available but they've created an incident and I'll get a call back. Five times I've had an incident created and not a single phone call. The local Ace store is awesome. They're patient, understanding and wanting to keep a customer. Ace.com and the support therewith, stinks on ice!