Ace HardwareReviews of acehardware.com

I bought Yale keypad for Yale door lock. When I received the order, I noticed following: 1) Another tape was put on top of original package seal. 2) On removing the tape I found that the original seal was cut. 3) AAA batteries were found installed in the device. 4) The package inside had also signs of mishandling as part of package padding was torn. I called them and send them an email regarding the issue and requested them to replace the product with a brand new product. They replied that this is how it comes from company!! They think people are stupid. This specific product never comes with batteries (can be checked on product website). Even if a product comes with AA / AAA batteries they never ship it installed in product since obviously it will leak and damage the product. I only ordered two times in lifetime from this store and both ended up with similar issue. NEVER buy online from this store. They will send you used / damaged products and will tell you all lies to reject any kind of replacement!

I bought a toilet from Ace Hardware i wish the sales consultant understood English better. The product Kris Kloset duduk mono block putih does not flush toilet tissue, i asked the lady she assured me it does i then got it installed and you guessed it didnt flush toilet paper. I always shop ace hardware and i even told the lady that this has been my worst experience with this company

Last April I bought a B-Hyve sprinkler controller made by Orbit from the Ace Hardware store in Littleton, CO for $100. 2 months later it stopped working. I spent 4 days trying to contact Orbit to get a replacement. No one answered the phone. They do not have an email address. The live technical support is no longer available. Chat requests went unanswered. I finally gave up and took the controller back to the Ace Hardware store and requested a replacement or refund. They refused since the time limit (30 days) had expired. After 5 minutes of trying to explain my problem to the store manager, I gave up and went to Home Depot to buy another one, something I should have done in the first place. Obviously, I will never go back to another Ace Hardware store.

I went in the Ace Hardware in Oro Valley AZ today and was shocked at the way the people working there acted, from the guy who I had to ask to help me, to the checkout woman. I've been in that store several times in the past and the staff was always friendly and helpful, but today that was far from the case. The woman at the checkout looked at me like she hated me after I said hello, and she didn't bother to respond. She coldly asked if I was a member, and even rude in the way she acted toward me in spite of my friendliness, yet the young guy before me and the one after me were treated with friendliness and respect. I can only think it was because I'm 73, but doing something like that just because she doesn't like older white men is inexcusable. I will NEVER do business with Ace Hardware again. I can see now why they're shutting down stores. The irony of it is I could have bought the same item cheaper on eBay.

Customer service is 0 /10

Fell at an Ace Hardware in leesburg fl in Feb of 2023 and they have said they were paying bills but here it is 6/20/23 and not one bill has been paid. Their insurance adjuster keeps stalling and is very hard to work with … will not provide me a copy of fall video unless I sue. Causing undue hardship on my elderly husband and myself. My providers want their money. The insurance adjuster admits she had only called my hospital provider 2 times since February and the wait times were too long. I have pictures of uneven sidewalk/parking lot. Hole. I flew into a pallet with dirt bags which was too close to parking lot. This is an awful way to treat the elderly!

Ace Hardware and trustpilot are crap

On 5/22/23 I purchased a GE Universal remote to control my Vizio TV it would not set up or work the TV, today I went to return the remote for credit and was told I could not return it because I had opened the package. I told the clerk if I did not open it, I would never know if it would work or not. I was rather shocked to see that an Ace Hardware store would not credit me for the remote that I purchased that would not do what I bought it to do. He also told me I did not read the directions correctly; I told him the directions were inside the package I had to open it to get them. I told the man that I would never buy anything else from that store. He went on to tell me he could not resale it because it had been opened, he said he would lose money and must just throw it away, I told him that was what I was going to have to do. He said if I went to Best Buy and bought something and opened it, they would not take it back. I went on to tell him this was America and most retailers will allow you to return merchandise for a refund. That is just common-sense customer service. At the end of our disagreement regarding the return he told to get out of his store, The price with tax was $9.23 it is a sad day when a store owner would pretty much run a customer off and loose future business over $9.23. The guy was abrasive and confrontational. Store info: Elistway Ace Hardware Jacksonville, FL 32221