Ace HardwareReviews of acehardware.com

Ace Hardware had internet problems.A recorded message mention to close the app and re open. The website did not show a location for my 4 bags of compost and I was charged $314.46 for the compost to be shipped from Georgia .i live in California They avoided me by not calling back as expected and then was told my case had not been reviewed. My store locator was in Roseville Ca but when the compost was not available there it bumped the order to Georgia not even close to Roseville but across the US.I felt there needs to be a pop up with the location and shipping charges.Ace has lost a customer. Do not order on line or you may experiencing the same. They misspelled my name on an e mail and misspelled compost. Are you surprised?I am a rewards customer . I contacted Capital One and they have sent a dispute letter

I Received a Christmas gift of a door lock set and it is the wrong type. Still brand new in the box, never opened. I went to bring it back to the local store, to find out it was bought at Ace online 34 days ago and they only will refund for 30 days... yep I'm 4 days late and they wont even give a store credit. Called customer service, they said the same thing, to bad, you are stuck with it since you did not return it within 30 days and no there is no leeway for 34 days. I have been an ACE member for 20 years, spent thousands of $$$, but I can't get a refund on a brand new item purchased by mistake, as a gift. Never buy from ACE on line. UPDATE: I was able to talk to the manager at Cotton Ace hardware. He saw I picked up the item in December, so he issued the credit. Still never will buy online again.

Don't buy from this business! They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store! I am out nearly $200 for the defective things and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!

I ordered an item days ago then just now the order was canceled assuming that they no longer have it. It is still listed on their website! The same happened to my sister days prior to my order. Get it together Ace…update your website or provide an option for an alternate product. Was counting on this item for a gift. Will shop Amazon instead!

I purchased a collectible knife online to pick up @ my local store. When I was handed the knife, the employee had already marked it as delivered on her computer. When I pointed out the damaged box and handed it back, she insisted I take it anyways. I politely refused & left to call customer service. I was told that I would be called right back & that was over 2 hours ago!

I gave 1 Star only because negative stars are not available, The Ace Hardware Store here in Vero Beach Florida 32962 is over priced!! Items available at Loews and Home Depot are 2X the price!! I tried to support my local business but not when the prices are over priced.

Eleven weeks ago, I purchased a high-end coffee machine from Ace Hardware, expecting top quality and reliability. Unfortunately, the machine broke down after just three weeks of use. Despite having purchased an extended warranty, I was dismayed to learn that this repair was not covered. It has now been two months since I handed over my coffee machine to Ace Hardware's repair department, and I have yet to hear anything about when I can expect its return. This lack of efficiency and communication from Ace Hardware is deeply disappointing. This experience has left me frustrated and feeling cheated, especially considering the machine's high price and the additional cost for the warranty. I strongly advise other customers to consider other options before choosing to shop at Ace Hardware."

Now ACE has been breached… cyber attack. No wonder their app does not work. What a waste of time! ACE will be losing customers They have now taken away all awards, their loyal customers deserve!