Ace HardwareReviews of acehardware.com

I tried to order an item at 11:15 pm on 4/30. The sale was 4/29 - 4/30. As I tried to order this, the price went UP $20. I sent them photos of the order AND the ad price (photos had date/time stamps). I emailed them EVERY day and every day a different customer service rep said they couldn't do anything about it because the price was up to the store (even though this order was TOTALLY online). Lo and behold, AFTER they DOUBLED the price, they said they could give me the original discount. They could have EASILY given me the original discount at the time I ordered it or even the next day, but they REFUSED. WORTHLESS GREEDY company!

Ace, Has a Terrible App. So BAD, That for OVER Six weeks, They Still Have NO IDEA, What to do. What’s More, They Send ME, instructions To Fix it MYSELF 🙈. All My Rewards and Points JUST EVAPORATED, AND WERE NOT EXPIRED. I Actually feel quite bad for the Franchise owners, Because, They’ve Lost a Serious amount of Business to The Big Boys. And The Big Ones offer quite comprehensive Extended warranties,

Beware of this stores "NO RETURN POLICY ". 7373 Village Pkwy, Dublin, CA 94568 Even though their corporate policy is 30 day. This store refused to honor the policy. Here is what happened I bought a gas trimmer, used it once and was not satisfied with performance. Went in store to return it, they flat out refused. I can understand that as these folks are fairly new and too many returns would hurt their business. And me especially living right across I would definitely love to support them. So I asked for alternatives: a.) Can I get a store credit: answer was NO b.) Sir can I upgrade to another trimmer that is pricier: answer was NO c.) I really hate this product, I will just have to sell it in craigs list for 50% discount; do I have any other options: The manager turned into a robot and flat out refused. Talk about customer service, this store would "ACE" it. I had used this store for all my needs against my better judgement to shop in Big Box stores that are couple miles away. There goes my business.

This has to have the worst company to shop online for appliances for. Their delivery team is unprofessional, never on time and don’t even have the courtesy to call you and update you on the slots or when they’re coming! The cal center is useless and don’t have access to anything except write emails to these teams and even their floor supervisor who promises to call you back will never get in touch with you . Please please don’t waste your time with this company and it’s team

I went to the ace hardware in Mesa, on Crimson to get a key made. They said, they couldn't do the key fob. I went to ace in Gilbert, on baseline they told me they can. He made the key and handed it to me without walking around my car. I guess I assumed that the whole key was there. I put the key away, to use it later. When I did need it, I realized it didn't include the fob for the alarm. I tried to return it for store credit, they would not help me. I don't know what to do, I am so frustrated.

Terrible experiences using the app and pickup in store. Wrong items, refund issues, and the worst is that each store is apparently independently owned so returns are extremely tedious.

The rewards coupons such as $10 off $50 often don't work online. And for no good reason - I have eligible items in my cart. In my latest experience, I got an "invalid code" message and decided to call customer service. They said to place the order and they would refund me afterward. I placed the order and gave them a week. Guess what, they never refunded me! Called them back and they only agreed to refund $5 instead of $10. Local stores are great but Customer Service is not helpful. There are no "helpful hardware folks" in Ace Customer Service.

Be warned if you order on Facebook it's a scam