ACE FitnessReviews of acefitness.org

Horrible Experience Enrolled for their Medical exercise specialist (MES) certification. They lost my book in shipment and no one is responding

ACE agreed to refund $587.50 in February 2025, but after 75+ days, I have received nothing. When I consulted my bank headquarters, they confirmed no refund or transfer was ever initiated from ACE's end — directly contradicting ACE's claim that the refund is "Completed." Despite multiple requests, ACE has refused to provide an ARN (Acquirer Reference Number) to verify the transaction. Without this, there is no proof any refund was ever processed. To make matters worse, my course access was locked immediately after the refund request — meaning ACE is currently holding both my money and the service I paid for. I have now escalated this to the FTC and relevant consumer protection authorities. If you are considering purchasing from ACE, be aware that their refund process lacks transparency and accountability.

Horrible company! Cant get a hold of anyone! Now I lost my money and have to go to another company!!! Also the test is out of control. I studying so hard and all the Answers could be true. I took it twice. Enjoy my money ACE. I will make sure no one ever goes to you

ACE Fitness is a scam company do not refund your funds when they say they will had to put in a dispute with my credit card to get my money back. Have non existent customer service people! Horrible experience dealing with this organization !!! Highly DO NOT recommend this company for anything !! Amy Boyd

Terrible customer service. My textbook was lost in shipping and I've spent a week trying to get hold of anyone. Chat doesn't work. Email doesn't work. Phone doesn't work. Take your business elsewhere

No online proctor ever showed up. So I lost my chance to take the test. Now I have lost my money and have no opportunity to test since it was a re-schedule, unless I want to pay hundreds of dollars. Because their online proctor never showed up! I showed up.

ACE is a very real structured organization that is designed to make money and insult one’s time and intelligence. The past failure rate is very poor 1 out of 3 or 65%. Seems like if you were in a business to help change lives or save lives you would have the goal more attainable than 65%. I believe that they deliberately arrange their test questions according to the ones you miss during your study sessions. Also a lot of the questions are never clearly discussed when you’re studying for the exam. The proctor system is a total waste. Very unprofessional and time consuming. I called to make a complaint and tell of my experience a week ago and a representative said they would get back with me but as usual no response.

I purchased a website build service from ACE FITNESS for $479, expecting to receive the agreed-upon deliverables. However, I have yet to receive anything in return for my payment. They want me to spend more money for a different service. There was no indication at the time of purchase that I would be ineligible for a refund or transfer of services after a 6 month period. I was informed by email after purchase, that if my content form was not submitted within six months of the purchase date, additional fees might apply. The additional fees are actually an entire new purchase of nearly $400/year. This critical information about the six-month expiration policy was not disclosed until after the purchase was made, which seems both deceptive and potentially fraudulent. As a longtime customer of Dr Sears Wellness Institute (now owned by ACE), I am extremely disappointed and concerned about the fairness of this transaction. It feels like a "use it or lose it" trap, where essential terms were hidden until after purchase. I urge others to be cautious and ensure they fully understand all terms and conditions before making a purchase with this company. Those terms and conditions probably don't exist. My experience has been frustrating and has raised serious concerns about their business practices.