KRISTINA P.
The service WAS great for 4 years…
The service was great for 4 years. I recently switch to QB Online and requested a cancellation of my Ace Cloud account. I spoke to a rep who was horrible. He kept badgering me, telling me that QB Online is like a 3 month old baby. I explained that it didn’t matter, I already switched and I was happy with my decision. He kept going on and on. I finally told him I would dispute with my credit card company if he didn’t let me cancel. Worst cancellation experience ever.
Response from Ace Cloud Hosting - QuickBooks HostingOct 3, 2023
Hi Kristina First and foremost, we would like to express our sincere gratitude for choosing Ace Cloud Hosting for the past 4 years. We genuinely appreciate your support and the trust you placed in our services during this time. We are deeply sorry to hear about your recent experience with our representative. It is our mission to ensure that all our customers are treated with the utmost respect and courtesy. We apologize if you felt pressured or misunderstood during your cancellation request. Your feedback is vital to us, and we will certainly address this matter internally to ensure that such incidents are not repeated in the future. Please understand that our team's intent is always to inform our valued customers about the potential benefits they might be missing. Thank you for bringing this to our attention. Should you need assistance in the future, we're here to help. Thank You Team Ace Cloud