Ace Auto ProtectReviews of aceautoprotect.com

Please do not purchase an extended warranty from Ace Auto Protect!!! They are a bunch of liars and thieves!! I have been waiting over seven months to be reimbursed for my canceled contract. Ace Auto Protect owes me $1,290.00. When I signed the cancellation form on November 13, 2024 Mr. Thomas Williams assured that my money would be returned. I have called many times and have left voice messages with Mr. Williams, and he has never been respectful enough to return my call. I have also spoken with Mr. Marcus Miller and have gotten nowhere. I am an 80 year old man on a fixed income and these individuals could care less whether I ever get my refund. Last month I spoke with Gena at Ace and she assured me that a check was sent on May 30, 2025. I even asked her to repeat my address to be sure the check was being mailed to the correct address. Today is June 23, 2025 and no check. They must have flagged my phone number, because now when I call I go immediately to voicemail. I don't know what else to do. If there is anyone at Ace Auto Protect that can help, please do.

I purchased the warranty on March 2024, had issues with my car, repairs were approved and paid on June 2024. they told me I'll be reimbursed for the approved amount, should receive a check, however, as of yet still not received, although, calling and told check in the mail and nothing.

After having reviewed their contract in detail I decided to ask for a refund within the thirty day grace period. No one replied to my emails for three weeks, ncluding Robert Murray, the agent who promised to respond to any questions or concerns. The contract has more holes in it than a sponge.

I submitted an approved claim back on 12/16/2025. ACE approved the repair through an approved garage, and has not yet paid my claim. I have called numerous times, they claim the check will go out at the end of the month for the last 4 months running and i have not received payment yet. I reached out to Michael Rose, he was the agent that sold me the policy. He was very convincing and i am hoping he will help me get this resolved and get payment on my claim. I will leave further review if he is able to help me reslove.

I have been having ongoing issue with Ace auto protect to get my refund back as I had canceled my plan in October 2024. company has not given my refund. now they will not answer my call. when I call, I been put on hold for hours and then they disconnect my call. please do not conduct any business with this kind of company who do have any ethical values.

Don’t waste your money. Company is a scam. I have been trying to get a refund back for 8 months now after Ace didn’t cover the repairs on my car that were within the coverages. Going to small claims against them now!

submitted my 3rd claim. All denied. THIS tme the claim included a speed sensor for the transmission.

Update: It has now been a year and they refuse to answer my calls or emails . This company stinks and nobody should do business with the,. They have stolen my money and I will be reporting them to the police for theft. Signing up was easy and they were responsive. Canceling after selling my vehicle was an entirely different experience. I sent the paperwork in April of 2024 and received no response. I again sent the paperwork via FedEx in late October. They approved my cancelation but as of May 21, 2025 I have yet to receive the prorated refund and they will not take my calls. I have already contacted an attorney and if nothing happens quickly I will file a lawsuit.