AccuQuiltReviews of accuquilt.com

1. Their billing policy is confusing. They state you won’t be billed until it ships. You have to put in all the payment information when ordering but then you have to redo it upon receipt. I never looked for an email because I thought the transaction went through when it was shipped. 2. It took 15 business days for the order to be processed, not the 5-7 they advertise. 3. The GoMe is advertised to cut up to 6 layers. When using the small 6” block that is included with the package and 2 layers of thin fabric it takes using a lot of force to push down and forward to get it to catch and go through. 3 layers can be done but is exhausting, 4 layers absolutely won’t go through. The 6x24” goes through much more easily. 4. I contacted them about my order after 10 business days and never go a response.

I have an acquit machine and I would have honestly given acquit a 5 star review. BUT I recently ordered a die that was defective. I did not change my mind. The die is DEFECTIVE. Considering their super high prices, they should have replaced it right away with no issue at all. I’d be happy to return the defective die. But they are giving me a hard time about it. I’ve spent over $1000 on their products. Why are they giving me the runaround over a simple, cheap (relatively) die? Are they TRYING to lose customers? What the heck?!