AccuPOSReviews of accupos.com

I gave a 1 star review & have since had worse & better experiences with tech support. After a month of working with tech support for 9+ hours a week they helped me to find the perfect fit. Now that I have been working with Jordan the stars are moving up from 0 to 3. Jordan is a 5 star tech & I would recommend requesting him if you are running a bar or restaurant. He knows the software & understands functionality from working in restaurants. I was impressed when I received a call from the VP of the company to address my last review and concerns. The level of service I am receiving now is 5 Stars. The reason I have not rated them 5 stars is because when an unforeseen issue arises (multiple times a week) I still have to call & speak with the on call team which has been so unpleasant. I do hope to be able to give them a 5 star in the future.

We’ve experienced many random problems since going with Accupos three years ago. These problems still persist. Although the wait times to speak with a support tech are usually lengthy, the techs are personable and sincerely try to address the problems. Issues with splitting checks, tickets disappearing, random charges appearing on a ticket, etc are some of our issues.

We always seem to have some kind of glitch or technical issue. Currently the system is sometimes forgetting to add tax to the sale. Whenever we return items if the receipt has 3 or more transactions with large variations in price a notification will come up asking if we would like to return one of the less expensive items. The yes or no buttons below that have never worked properly. They don't even show up at all. However when screen sharing with technical they work, so I do not know why the will not work for me. We have some issues with Sage50 Canadian at times with it not transferring over properly. Our most recent larger issue is that our customers history did not fully transfer over when we transferred the server to a new computer. They name and basic information is there, but their purchase history is missing. We have had this system for almost 4 years now and it has been a major learning curve filled with lots frustrations all over the place. It works, we are moving along with it,it was to make or work easier but we are not super happy with it.

I continue to have an issue with my chip reader provided by Sage. The option to use AccuPOS' other merchant services partner is not an option at all, due to the horrible online reviews of their service! Also, the AccuPOS software continues to track my inventory incorrectly. This is a huge problem!

Had some issues with getting in touch with the help desk a couple of times. The wait time was somewhere from 30 - 60 minutes on two different Saturdays. During the week the wait time is not as bad but it could still use some assistance. Once I was able to get a person on the phone EVERY TIME the individuals were very nice and helpful.

Not all tech support people know what they are talking about and sales is slow to respond. That being said, the download to quickbooks is awesome and the platform is easy to use.

Good, user-friendly software. Set aside several hours/days of wait time if you experience issues however. Issues we've had in the past were always solved but timeliness could be improved.

Asked for several changes, especially a lock sales tax capability, and none have been forthcoming with no updated status on requests. Service can be spotty.