AccuPOSReviews of accupos.com

Bought the software under the pretenses that I could run transactions from a mobile location (i.e. farmers market) and seamlessly import those transactions into Quickbooks, while Quickbooks was located in the main office. After technical support worked to make this happen and had me switch to a new internet service (that I know don't need and higher cost), it still doesn't work as sold. Know I have to take the computer to the mobile device every other week and make import the sales. I would give the POS system a 4 star review if it didn't actually take up more time and money from the technical difficulties.

The search function on the POS interface does not fit my business at all. I've paid for this software for 2 years and I'm still probably not going to be able to use it. I would prefer a refund.

Very long wait times for service when calling the support number, No one has been able to resolve my issues between simply and Accupos.

My experience with the customer service and sales team has been incredibly frustrating. I have received incomplete/incorrect information and inconsistent communication in every interaction The customer sales representatives have failed to follow up after I asked them repeatedly to do so. The sales team falsely ensured we would have the ability to manage our inventory without having to purchase the quickbooks integration. I asked this question very specifically before we purchased AccuPos. Only after I got AccuPos set up did I realize that wasn't true. I ordered and paid for a custom report to be created and it took at least 6 months to get the report and then another couple months to have it fixed because the team created it with the wrong criteria. Collectively, I've spend untold hours on hold waiting to talk to someone who then couldn't even give me answers and were unapologetic and entirely opaque about the process. The actual software works fairly well for what we need but I would not recommend it to peers based on the poor service I've received. Additionally, the dashboard is clunky and difficult to use. There are many reports I would like to be able to run that are not available even though its obvious that all of the information is captured. Feel free to reach out if you have more questions about my rating