Accredo Health Group, Inc.Reviews of accredo.com

I am appalled at the run around that Accredo has given me in regards to refilling my medication. I can't imagine if my condition was life-threatening. It is absolutely absurd that in this day and age, it requires a patient to field multiple phone calls to multiple agencies in order to refill one prescription. I'd almost rather live with my symptoms versus continue to go on with this months' long process of trying to refill a prescription that I have had with Accredo for over 5 years. The corporate shackles are too tight and there is no compassion or human connection on the other end.

If I could rate Accredo with no stars I would. They are incredibly difficult to work with. Teams do not talk to each other, their processes are complex and lengthy and they do not seem to care about their customer's experience at all. I wish Cigna offered another specialty pharmacy option, but sadly they do not and do not care about our requests either.

I don’t want to give them a star at all. From day 1 they have been a nightmare. Shipment delays, losing prior authorizations that have been sent to them several times by my doctors office. Claiming that its insurance holding it up then in the same conversation 2 minutes later saying insurance has cleared it and its being shipped that day… only for it not to ship that day.. or the next… or the next.. finally received it a week after it was supposed to be delivered causing me to have to reschedule dr appointments. Then this time my second order from them on this prescription they are saying all the same things… it’s like no one knows how to do their job there. They sugar coat everything trying to just pass you off. They promise text and email updates yet you receive nothing. You are told that you are about to get a tracking number to not receive one. I have cancelled my order with them. The staff is rude and disregard your medical needs.

My new prescription for Skyrizi arrived at Accredo on May 28, 2026 and they received the pre approval May 29, 2026. I have called twice and both times were told it was at the pharmacy waiting on the pharmacist. Today now makes it 14 days and it still says pharmacy verification in progress. Totally unacceptable. It’s obvious it’s sitting in a basket, not enough employees to handle the work load. I’ve been out of my psoriatic arthritis medicine for two weeks and I am in a lot of pain. I share that with the people on the phone. They assure me that they put a rush job on it but they have not my phone call is Friday. This is Wednesday and it’s still sitting in the same place with the Pharmacy stating Pharmacy verification in progress. I asked to speak to a manager. No one will send me to the manager on the phone. So my next step is, I’m going to call TriCare to see if there’s another specialty pharmacy. The Del pay for me to use so I can get away from Accredo. Their customer service is very very poor and they have no feeling for people in pain or their condition it’s just a business to them and because they have a contract with the government, they could care how poor they act.

As others have stated, this company gives you the run around. I have had to call no less than 7 or 8 times now for the same bill that they said they would fix but it still hasn’t been fixed. I keep speaking to different reps and being transferred 50 times just for them to tell me it will take 4-6 weeks to fix their mistakes and when I call back a few weeks later to check, I get a different reason and that it will take another 4-6 weeks again. This bill should’ve been fixed already and it has been months! Another odd thing is that they will not allow me to take a phone survey about my experience and it keeps hanging up on me when I try - almost like they know they will get a bad review and won’t allow it. Stay away from this pharmacy if possible!

They are ridiculous. Please if your doctor recommends a medication from this company please request another one. They promise to update information and they don’t. They promise call backs and they don’t. I have missed two doses of my Cosentyx and I am experiencing a nasty flare up. This is actually causing me mental distress. I look crazy. I am going to work with my doctor to get off this medication and no longer use them to service my needs.

Accredo Pharmacy has been an absolute nightmare to deal with. I’m supposed to receive my medication every 8 weeks, yet here we are in June and I still have not received it. My last prescription was received in September 2025, and since then there has been no reliable continuation of my medication schedule. Not only was there a complete lack of communication and follow-up regarding my prescription, but their customer service has been beyond frustrating and unhelpful. Because of their negligence and delays, I am now dealing with a flare-up that could have been prevented if they had done their job properly. Patients should not have to chase down life-sustaining medications or suffer because of poor management and terrible customer service.

I called to see where my automatic prescription refill was. I was told it was put on hold, until my 4 week loading dose was completely used. it’s a weekly shot that was originally shipped 5 weeks ago. then i was told , they will call me to schedule a delivery day… this makes no sense at all! worst specially pharmacy i’ve ever used. the customer service representatives are hard to understand.