Accredo Health Group, Inc.Reviews of accredo.com

I have had to call Accredo many, many times over the last 2 years and they are the most poorly trained people I have ever worked with. The take 10+ minutes each time just to review my account and cannot tell me why they called and left a message for me to call them regarding an Rx. The wait time can be long, but the poor customer service and training is some of the worst I have encountered anywhere.

Horrible experience I have been trying for days and I had 2 leader, supervisors, take my insurance twice and still nothing. Withholding medication. ! My insurance company ran a claim, and it went through with no problem.! if you don’t have to go to Accredo, don’t do it. Their customer service is the worst.

Many attempts to correct billing issues with no successful help from staff. Keep paying copay for my wife's med's but the money seems to be going to Express Scripts instead. Can't refill meds without paying again and then payment again accrues as credit through Express Script thus leaving me again in the arrears with Accredo. Have a card on file with Accredo and Express Scripts with authorization up to $100 per event. Told the problem was with same card two different accounts, told to add a different card for Accredo. Did as suggested and card also became (without authorization) the card for Express Scripts as well. Again same billing issues as above. Called four (4) different times to resolve without reasonable resolutions. Demanded to talk with a supervisor as it is apparent that staff is directed to feed a line of BS to rid themselves of complaints and to quickly move on to another victim. Told that supervisors would not handle issues any different than that of staff and staff avoided at all cost to allow me to talk to a supervisor no matter how times I requested to. I wouldn't do business with this company however I am required to by insurance company. Probably, in my 67 years of life, the worst company I have ever had to deal with.

Very poor and inconsistent customer service to fulfill and claim first prescription

this company sent 3 months of medication when it was never prescribed to me by my Dr that way..at the beginning of the year so my medical deductible wasn't met and the copay company only pays for one month at a time..so now they want me to pay 3200 for this prescription that my Dr didn't even prescribe for ...the Dr had changed it to a different prescription that they accredo refuses to ship to me until I pay for the medicine that was wrongly shipped to me

I am filing this out of absolute desperation and disgust regarding Accredo Pharmacy's business practices. I am currently facing a critical health gap because Accredo has failed to deliver my scheduled injection. I have spoken to customer service agents four times, enduring 45-minute holds during each call. Every representative assured me the medication was scheduled. However, Accredo continuously cancels the deliveries later that day without sending any notification, text, email, or explanation, later blaming insurance errors that my provider and doctor have already resolved. This has gone for 3 weeks. Forcing a severely ill patient to repeatedly track down missing critical care with zero corporate transparency is inhumane. They are actively disrupting prescribed medical treatments. I am so disgusted with them, if I could leave zero stars I would.

Like others, I wish I could give this company a negative review. Slow shipping, missing doses and now the only way to refill is if you have their app. I dont want your app. Horrible customer service. Save your sanity and go elsewhere.

Absolutely terrible. Cant get a straight answer, been on the phone for hours after hours.