Accredo Health Group, Inc.Reviews of accredo.com

I too have struggled with the raging incompetence that is Accredo. I spent weeks, after an insurance change, trying to get them to send a drug that without my life is at risk. I was shocked at the indifference to the fact I could die without a specific specialty drug. They just could not get me registered into their system under my new insurance who also uses Prime Therapeutics / Accredo. Finally, with 24 hours before my life at risk would be placed at high risk, and with Accredo saying I should pay $8500 out of pocket to guarantee delivery, I called my insurance company who was shocked and dismayed at the incompetence and indifference that every level Accredo showed in my case. Bottom line, my insurance company was great and saved the day. And they have allowed me to bypass Prime Therapeutics / Accredo moving forward and deal directly with them. To all those at tthe Corporate Level making insurance decisions STAY AWAY from any insurer that uses Prime Therapeutics / Accredo as their specialty pharmacy subcontractor.

Started using them in Sept 2022 due to my local pharmacy not able to get my specialty medicine. They called me to get my information and my shipping address and get the first shipment out. They never mentioned anything about billing. They said they could get it to me next tuesday and I said that was fine. A couple days after I found Copay card from the drug manufacturer that I was supposed to use to cover the cost of the drug for up to $13k, I didnt think about it the first call because the lady I talked to never mentioned cost. After calling the drug manufacturer to get the card activated, I called Accredo back to attach this copay card back to my account. I talk to a different lady and explain the situation and she says its fine, attaches my card, and tells me that she will bill the card and I will not have to pay anything. Tuesday comes and i get the meds and everything is fine and dandy. about 4 weeks later I receive a piece of mail stating that i owe $706.64, I was confused as I was told the card will be billed, which it had been As i was on my 2nd order. So i call Accredo back and speak to another lady who says that the billing department is closed but that she will send a request in for the bill to be billed to the copay card, I say okay and go about my business. month or two goes by and im on my 4th order when I receive another piece of mail stating that I have a overdue bill that is 60days old. Now Im mad because im still getting a bill for the FIRST shipment when the all the rest have been billed to the copay card. I call the back once again and tell them how angry im getting because I have had to call 3 times to get this bill worked out and each time ive been told that the copay will be charged and I wont have pay. they apologize and say that they will rebill the card. Im not optimistic and say okay. Months go by and i get mulitple deliveries. Well come Jan 1st. I change insurances which changes the mail order pharmacy so i wont need Accredo but apparently even though they are owned by Cigna they dont communicate because I still receive phone calls asking me to answer questions so another order can be placed. I just ignore them until I get my new insurance figured out. during this time I receive ANOTHER bill once again, this one stating that its been 90days since the bill was issue and that i was soon to be sent to Collections. Angry at this point, I call express scripts who is owned by Accredo who is also sending the bill. Then I am connected with an indian woman who said that I was being billed incorrectly but the only thing she could do about it is talk with Accredo. So I spent 20mins on the phone with someone just to tell me what I already know and that is the company is incompetent and hasn't billed me properly even though they did it fine after the first order. So she tells me that after contacting Accredo that it will be rebilled and that it will take up to 45 days. I say okay. I then call Accredo and have them take me off their call list as by this time, I had received atleast 5 automated calls asking me to place an order for meds even though I dont use them anymore. I thought by talking to the 5 different lady who said she would make a note and a change to my account but boy was I wrong. It is 2 weeks after that call and I still have received 3 calls asking me to refill my meds.

if there is a -1 I would give them that. They are absolutely horrible. People would be dead by the time they get their medication due to all the red tape and the poor communication from the staff who hang up the phone when you call them. Cigna forces this on the customer because they don't want to pay for the medication is the only reason I can think of. I would never pick this company. Who in their right mind would?

I'd give negative stars if I could. Just look at all the other negative reviews all over the internet. Nothing positive to say about this company at all. Ridiculous. Diabolical. Every single time I've dealt with this place it's an absolute horrible experience. Prepare for an hour+ phone call. Rude CS. Hung up on. "Let us look at your info" like I'm a brand new customer and the last person on the line didn't do the exact same thing. It's like the Cable Company loop they try to trap you in when you want to lower your bill. Only you're laying on a bed of nails and you're on fire. Horrible. Avoid this place at all costs if you can. If you're like me and your insurance insists on this place. GOOOOOOOD LUCK!

This company deserves negative a negative score. Maybe its an effort to boost their bottom line, but they seem to do everything they can to delay prescriptions. Since they deal with life saving specialty medications this is especially abhorrent. I've had so many problems with this company, i couldn't begin to list them all. My understanding is they are now owned by Cigna. This surprises me as Cigna has been fairly decent to work with.