Accredo Health Group, Inc.Reviews of accredo.com

If I could give Accredo “0” stars I would! This has been the worst pharmacy experience in my life. Here we are 2 weeks later and I STILL don’t have my meds. I have had to do ALL of the footwork as far as communication. My 1st attempt at communication was calling to check on the status. They said give us 2-3 days to process. 4 days later I called for a status, they said they were waiting to hear from my insurance. I called the insurance and while I was on the call with them, they called Accredo, gave Accredo all of the information. Accredo said give them 24 hrs and they will contact me with delivery instructions. 2 days later I called Accredo and was informed that they are waiting for pre-auth from the ins. I said we just did everything 2 days ago…why don’t you have it. Called the insurance again who confirmed Accredo has everything they need. Called Accredo back and they said the pre-auth is still being rejected. The dr office AND insurance company contacted Accredo to make sure they have everything. I received a call from the Insurance asking if I received my meds, no! I called Accredo this morning 1/17/2024 asking what is the hold up. The representative told me, they have everything and it will take another 24 hours before they can SET UP delivery. That didn’t sit right with me so I asked to speak with a pharmacist. The pharmacist checked her system and told me their still waiting for pre-auth!!! WHAT?!?! The other representative just told me you have everything. The pharmacist said no, it’s still being rejected. 2 mins later she says well I can see that the pre-auth has been received but now I don’t know why it’s still showing rejected! At this point, send me anxiety meds because I’m OVER IT! If you need specialty medication DO NOT use this pharmacy! You will be waiting/suffering for WEEKS. Research and ask your insurance for help! As of 11:58 1/17/24 I am still without my medication and have been on the phone with Accredo for 1hr 16mins.

Where to begin? They never answer their phone. They called my daughter (minor) for benefit information and requested her DOB, address, etc (which of course she would not give). They are COMPLETELY INCOMPETENT! I've been waiting 1 1/2 months for something my Dr. office ordered (which normally takes < week!). I've spent all day on the phone w/insurance and they assured me this "pharmacy" is charging ME for something that is 100% covered and billed by the Dr. as a medical claim, NOT a pharmacy claim! But, it will take a miracle for me to reach anyone who can sort this out. It isn't complicated - just DO YOUR JOB.

Everyone I speak to is very friendly, sadly the friendliness does not make up for the damage. I have never had a more frustrating experience with a company. On top of the difficulty in getting my husbands medication, we owe a balance of $3800 for an order I would have NEVER made had I known what the outcome would be. To make it more insulting, we were able to purchase the same exact med Accredo charged $9000 for from Mark Cubans Cost Plus Pharmacy for $293 including shipping! My husband has had to go without his vital MS medication. The results of being without the medication are his doctors ordering more expensive testing to check for signs of relapse and progression. I have spent more hours on the phone than I can count and I rarely get the same responses. They always say they are taking or reading notes but I still have to go over the same information every single time. It makes me physically ill to know that the medical industry as a whole gets away with the things that they do and a very vulnerable population is left with little to no recourse. I will give them credit for being really nice and always acknowledging how frustrating my experience is, but the consequences of these experiences are my husbands health and my sanity, and thats not acceptable. Today is January 16th and this particular time I have been trying to get his prescription ordered since December 23rd. After several failed attempts, I was assured it would arrive today, but I just received a new notification saying it had just shipped. I can only assume since it just shipped we are most definitley not getting it again today.

Just got a bill from Accredo for Account balance $3,315.27 They were paid by ADAP for the first 3 months of meds, and I won't receive the other batch until April. So, it's January and I received a bill. I am lodging a formal complaint today, This is not the only issue. 2 months before they decide I can get the med and asking repeatedly for documentation that they had. I think one star is too much.

Incompetent, disorganized, rude, useless. Just one small example... A "team leader" from the resolution team said I can call her back. I asked for her extension, she said I don't need it, just ask for her. I call back, and they say they can't transfer me without an extension. They ask the same irrelevant questions like robots over and over and don't answer your direct questions. DO NOT USE!!!!

Worst experience ever. A $6K medication (injectable) that was supposed to be kept on ice was shipped via UPS, using just a cardboard box and a Ziplock bag to protect the injection kit. No ice or ice pack whatsoever. In the box were 7 pages printed both sides with all types of information about their company in like probably 5 different languages, but what’s really important was missing…. THE PAMPHLET WITH THE DRUG INFORMATION WAS NOWHERE TO BE FOUND. Contacted them about both issues, placed me on hold for 56 minutes and never came back on the line, something done deliberately and with intent.

Script not ready . Missed my injection . Said it was not prior authorized even though doctor faxed papers 2 times . So now my migraines are coming bal. Delayed 3 weeks . No pharmacist will speak to you . Over 6 hours of my time on phone !

The absolute worst specialty pharmacy. 4 weeks ago, my script was transferred from Walmart to Accredo due to Walmart having trouble getting licensed in my state to ship. If you have the option to go elsewhere..do it. They've had my script, private insurance and club card info and my cost is around $5 for Tremfya which would lead anyone to believe that there shouldn't be a delay in shipping it, but everytime I call, I get someone who tells me it's with a pharmacist or someone else and that they're waiting for approval to ship. Last week the rep told me that I just needed to call the next day and set up shipment. I called today and now it's been "escalated" to their response team. I'm now 8 weeks+ behind on my dosage. I'm ready just to call it quits all together and start over later. What a joke. Do better Accredo.