Accredo Health Group, Inc.Reviews of accredo.com

My daughter has been going back and forth with Accredo since January for her Humira and every time is a different answer. These people are incompetent and rude. They do not care that people need the medication. It’s sad that they are allow to be open. The last 3 calls was today 2/15/24. She call and was told that they needed confirmation from her doctor, her doctor call Accredo and was told that it was not needed. My daughter call them again and the lady was nasty to her and gave her another story she hung up on her. My daughter call them again and spoke to Norma, the lady didn’t know what to say. She told her that it was expedited and that she would get a call in 24-48 hours. My daughter told her that she had been told this since January. It’s the same no answers or solutions. I’m writing the review cause my daughter is giving up. This company is really hurting people and they just don’t care. They all have the same script on what to tell the patients. Are they waiting for someone to die? How can they be allowed to continue working and Cigna who bought them should be ashame.

This company is the worst company not even the doctors offices want to deal with the incompetence of the people you speak to. My son takes weekly injections and when he is out of medicine they do not give a crap if he has no meds left they just tell you that the pharmacy is still processing the request and then you have no meds for your kids. I have spoken to many supervisors who told me I was given false information by the people I previously spoke to in my frantic attempt to get my sons meds only to find out that he also was just lying to me just to appease me and get me off the phone. I find it amazing that a drug company whom makes millions of dollars a year does not grasp the knowledge that people need their medication and CANNOT miss a dose or it can possibly drive them out of remission. This is totally unacceptable and I agree with the other people in saying this company needs to be reviewed considering people’s lives are greatly affected by the competency of this company. Oh and most of all NEVER believe them when they say don’t worry mam we can overnight it you have nothing to worry about they will NOT overnight you your meds and if they do it’s not overnight.

I was helped by Marita whom gave me false information, why? Incompetent I guess. She told me I had been approved for a $6000 grant and when I asked how long that would last she put me on hold then for whatever reason I was talking with someone from a different company ?? After I figured out this person didn't have a ue why I was talking to her I called Acreddo back asked for Marita but she was on the line probably spewing more mis information. Its to bad when companies are all about saving money and hire Incompetent people and don't train properly! 🙃

One star is two more than Accredo deserves. They are inept, the CSRs don’t know what they’re doing and providing conflicting answers. They hide behind blaming other departments or other parts of their parent companies Express Scripts or Cigna. If your insurance allows, use ANY OFHER PHARMACY. My insurance gives me no choice but to use this failed company. They said they would get the medication resolved and ship it overnight. It arrived three days later. 🤣 🤦 This was after weeks of getting different answers and supervisors discovering new issues when the issue didn’t exist the day before.

This company is one of the worst pharmacies I have ever dealt with. I am in the process of trying to change to a new one now. They regularly drop the ball and do not seem concerned when it happens. A pharmacy like this is supposed to provide a higher level of care, because of the special nature of drugs they provide (usually for chronic or complex conditions). To put a point on it, they don't care. You would do better finding a different specialty pharmacy for your needs.

This company is the worst pharmacy I have ever dealt with in my life, for almost a month i have been trying to get my speciality medicine and they give me a different story every time. They told me they have expedited it 3 times and still haven’t received it. I rely on this medication to not be in pain and tired of the run around. Your messing with my life and should not be in business what so ever. The people are incompetent and keep saying sorry and I see no results for when i chew them out. Because of my insurance company I am stuck using them but it’s unfair to treat there customers this way. I wish there was a way out because i do not want to use this damn company and the people don’t care at all.

This company should be investigated. I have been taking humira and enbrel for psoriasis for 20 years and I have never had such a terrible experience with a specialty pharmacy. It's like they've never dealt with specialty medications before. These are lifesaving medications for some people. Endless delays and excuses for why they can't get a shipment out. Their customer service reps are completely incompetent and unqualified. Cigna -- which now owns Acreedo and forces patients to use them -- will be sued for this disaster one day.

I hate this company, and hate is a strong word in my books.. I have a severe chronic health condition and I have to use this specialty pharmacy for my medication. They can never get it right I have to spend hours on the phone. It stresses me out and I end up getting sick. They are rude and don't care. It's very rare you get a kind person on the phone. Alot of the times they will hang up. If possible, don't use them. I really wish I didn't have to. I have other medications that I could save money with Accredo but to me it's not worth the pain I have to deal with each month, I rather pay the extra money to deal with them.