Accredo Health Group, Inc.Reviews of accredo.com

We were required to use Accredo and it has been awful. Can't get RX from them. Always blaming the doctors offices, even when the offices have the receipts of contact. An absolute joke. Over an month and no RX.

If I could give zero stars I would. This is the worst specialty pharmacy to work with. My husband has been waiting on a script since January. (so going on 3 months) We have called multiple times, and we get the run around. I finally got a "leadership" person on the phone, and she was no help. She just kept repeating what I already knew over and over. I sat on hold for about 30 mins while they tried to "figure out" what was wrong and why the script has not been sent out. We still to this day do not have his Rx and we do not know what to do. This is the only specialty pharmacy my insurance will work with. A HORRIBLE company.

Nightmare company. insurance approved medication back in mid january. 2 and a half months later they still have no info on shipping out my script. They call me and then place me on hold for an hour. Last time I used Alliance RX for the same script I had it at my door in the some calendar month.

2/28/24: 9.5 hours of phone calls with Accredo since last Wednesday. Still no medication (just a simple refill). I have now missed 2 doses. They have messed up my billing for the last 3 months and 5 times in the last year. This prevents them from being able to process refills. I have now worked with 5 RTLs in Leadership. None has ever gotten back with me as promised. Something has gotten to happen with this company. Constantly screwing things up. Spend hours every month getting them to fix delivery and billing issues, and it is mostly the same issues every month...over and over and over again. Always bounced from one person to another...one department to another. A lot of pointing fingers to other departments or just flat out lying and saying everything is in order...when it isn't. Refills are frequently delayed. Problems only get resolved after I push. They take no initiative to fix problems. Horrible, mostly unfriendly, and incompetent associates. Promise to call back and never do. Absolutely the worst company I have ever dealt with. Not acceptable. Peoples lives are at risk.

Requested a refill and given a date one week from the call. The date arrives and no package. Called and had to go through the pre recorded steps multiple times before finally speaking to someone. Found ot that they didn't receive prior authorization from my doctor - I don't believe that - they couldn't give me any information about what number it was sent to - and they don't call patients to let them know that there is an issue filling the prescription. The last 2 months, they didn't run my supplemental coverage - the same coverage that has been on the account for about 10 years, and each time I have to call and spend 30 minutes on the phone with them explaining how to handle the bill. This time I asked to speak to a supervisor and was left on hold instead. I can't believe my company uses this service for specialty medications.

I have trying to receive my Humira since the first week January. They keep dropping the ball. I’m out, my body is now going to be in bad shape, because of they are not efficient. There are too many other companies that can do better than this and have. I will changing companies.

What an incompetent agency. As a specialty pharmacy they are supposed to offer some "additional services to manage your specialty prescription". However, their only mission seems to be denying and delaying your Rx. I was directed to Accredo by my insurance, But then I found out that I could get this Rx at a regular retail pharmacy! Accredo said it would take TEN business days to verify insurance coverage. My local retail pharmacy verified it in less than a minute! And the price is the same. I stopped calling Accredo and no one has reached out to me. DO NOT use this mail order company. Use your regular pharmacy!

My experience is on par with the rest of the reviewers. In my case there was a significant amount of bungling while interacting with my doctor's office. 3 weeks after everything was finalized I am still waiting to receive my medication. One week of this was waiting for one of their pharmacists to call me and go over safety information. After I called several times a pharmacist finally got back to me and told me that the medication would ship out and I would have it the next day. I took the day off and waited because an adult signature was required so I called at 4:45pm when my medication didn't show up. I was told that the pharmacist had additional questions for my doctor and the medication was not shipped.