Accredo Health Group, Inc.Reviews of accredo.com

** ZERO STARS **. I don’t know how Accredo is still in business. I have given them the required insurance Information several times but the information never gets saved in their system. Consequently, the prescription is denied!! After reading numerous reviews, this is a reoccurring problem. Lives are at risk due to Accredo’s failing business processes!!

I'm on par with the rest of the group here... I don't know who is more incompetent them or the Authorization team at my doctors office... I have spent about 15 to 20 hours on the phone with these morons.. and if they ask me one more time if I would like to talk to their pharmacist about my missed Dose of Botox for Migraine... I will explode... they have no idea what these drugs are for, the brand vs the generic names... etc... if I could give no stars I would.... this company is horrible.... terrible and really should be reported for pretty much holding your necessary medications hostage... especially when your insurance company says they are covered... and verification takes 3 minutes!!!!!! I really think a class action lawsuit needs to be filed against this company for delaying medical care via necessary treatment that we need... which for some of us these meds are detrimental to preserving our health...

The last year and a half of dealing with Accredo and Express Scripts has been pure hell! They are unprofessional and you have to start two weeks in advance of your refill to make sure that you get your medication. I never get a bill but they say that I have past due amounts that must be paid before I can get my refills that they hold hostage. Today I had to call six phone numbers before getting to anyone who could refill my Botox for migraine. The number I have called for a year and a half (844-412-4764) that the doctor gave me said that there were longer than normal wait times and then there was a recording with a new number (800-332-5455) and abruptly hung up. So I called the new number. It is a directory to the whole company and I had to choose from the directory who to call. Then I called pharmacy help (800-235-4357) where a ridiculous robot held my Botox hostage until I paid over $1k of which I was never billed but was told it was passed due. I pay said bill so I can get the refill. I finally get the not to send me to a person, only to find that there is a 25 minute wait. I hit the callback option. They callback but it rings once and they hang up. So I call again and wait on hold for the full time. At that point, I find that it isn’t even the right number to refill the Botox but it is express scripts and they give me another number (866-892-9976). I call that number only to be put on hold for 35 minutes. I get told that they have the refill and will process it in the next 24-48 hours (yeah right, I will call them back) so I call the billing to check on why I am not getting billed. Billing is at express scripts at 866-880-1239 and yes, they are the same company as Accredo. They are sending the bills in my Botox that go to the doctor that do not go to my home (because patients do not inject themselves with Botox…duh) and I have to tell them to send me a bill every time because it is up to me to do their job evidently. And by the way, I found that the right number is 800-803-2523 to call to get refills…geez!! What a ridiculous company!!

Why is this pharmacy still in business? I have been trying to get my erythropoietin injection from them, and it has been back and forth nonstop. They initially claimed that they never received the prescription, which was false; I can view it on my dashboard. The representatives are rude and unhelpful. They keep giving me the run around for my medication and then insisting I have my doctor's office call and then giving me attitude when I tell them that I have been waiting. Extremely poor service!!!!! They are anything but helpful.

I was forced to give accredo a star in order to write a review. I would give zero stars. I have had issues with their billing department since I’ve started my medication…4 years ago! Now, they’re not sending my medication because they said I have no coverage! I have more coverage than is required! I’m forced to call accredo monthly and spend hours on the phone just to repeat the same information. And accredo has delayed sending my medication! They need to be investigated. This is insanity!

If I could give a rating of zero stars I would, or even a negative number. I've fought with them for over six weeks and well over a dozen phone calls just to get one prescription filled and actually delivered. I've been told six or more times that the problem has been resolved and that my prescription will ship tomorrow, yet nothing ever happens. Today was the last time I will call them as I'm way past fed up with this absolutely useless and incompetent company. Maybe my doctor can hook me up with free samples or something until we can find another pharmacy that's even slightly less incompetent and that might occasionally actually ship me some pills, but I'm not holding my breath. If your doctor says he's going to use this pharmacy, run away as fast as you can!! James Smith

Awful pharmacy. Constant delays, they did not call me when there was an issue so I had no idea what I needed to do to get my medication. It takes forever to get shipments, the phone line is always busy and the people who answer the phone will never give clear answers. If my work didn’t require I use them, I would never go to this pharmacy.

Worst company. Absolutely a joke. Run around. Never will fill or pay. Constant delay to postpone doing anything.