Accredo Health Group, Inc.Reviews of accredo.com

My doctor wrote my prescription on 3/22/2024 and it is 4/4/2024 and my medication is still in an insurance benefit review. I was told this process can take 7-14 business days when the entire process should only take minutes to complete. If Accredo was not prepared for the influx of patients from Express Scripts, they should not have been awarded the contract!

My rating is really 0 and they don't care about you at all I don't know how they stay in business, they should be shut down

Ive had the worst customer service experience with this pharmacy. My medication was ordered 3/16 and set to start 4/1. I've been trying to get the medication sent overnight now since it hasn't arrived on or before 4/1. I've been told 4 different things from 3 customer service reps and 2 "supervisors" that claim there is no one above them. Maybe this pharmacy is so poor because not one supervisor has a boss? I have jumped through every hoop they said i needed complete before my medication could be sent overnight. Now they're telling me I don't have an account with them and they don't have my rx. Now I've wasted 6 hours on the phone and am still no closer to receiving my medication

If there were a way to give 0 stars I would. I have been trying for almost 4 months to get a specialty medication for a chronic illness. It has been an absolute nightmare dealing with Accredo and I can honestly say that they truly do not care about their patients. It seems that more insurance companies are now utilizing Accredo and I am not sure why. They are clearly not investigating their reviews or verifying that Accredo can or will take proper care of their patients. As consumers, we pay for insurance and this is what we get? My heart truly goes out to anyone who does not have the ability to advocate for themselves or does not have anyone to advocate for them. I tried for 4 months and I just had to give up. If you have access to another pharmacy I would STRONGLY advise you to try another route before trying to deal with Accredo. What you have here is a true representation of Clark Howard's famous line "customer no service". BEWARE OF ACCREDO

I work for a company that does the customer service for Accredo and I can agree with the experience many of the members are receiving. Something absolutely needs to be done. I couldn't take working there and for the amount of years I had been employed there nothing has improved. I have made several complaints and most of the time my complaint was minimized. Accredo does not care about the customers and I don't know why in the world any insurance company would contract with Accredo. I've come across accts where prescriptions were received and still had not been processed for weeks...there have been many instances where Accredo has totally dropped the ball and there still wasn't an urgency to do what needed to be done to get the medication processed so we could schedule a delivery date. Members are missing doses and we still tell them they have to wait a few days before we can process a medication when it should be handled that same day if possible. People need to start complaining to the aty generals or something, but something definitely need to be done. Accredo should have been shut down.

I use to get my specialty scripts from express scripts and Tricare has decided as of March 1, 2024 that Accredo is to now handle my specialty prescription's. Problem: I have spent almost every single day since March 1st on the phone with Accredo trying to get my Cosentyx Injections refilled BEFORE my next injections. I spoke to multiple managers, pharmacist and an extreme amount of customer service reps and still get NO HELP or SOLUTIONS. Im stressed because I need these injections and they just don’t care. The managers Ive spoken to have placed my prescription on “expedite” and this doesn’t even move my prescription out of “Pharmacist Verification” and I was actually told that I needed new prescription and authorization 27 days after my March1st call … Why? I actually had my JHU pharmacy verify this and they said this is absolutely untrue my prescriptions are listed as no prior authorization required (Tricare verified) JHU Pharmacist did a 3 way call with Me and Accredo and the JHU Pharmacist said to the Accredo Rep her prescription is covered you verified that yourself and the rep said we need on our end to do submit another form to fill the prescription, what form asked the JHU Pharmacist she couldn’t answer she was pretty agitated by his questioning her finally he said to her your process for filling prescriptions is very complicated more then it needs to be her prescriptions are covered you just need to fill them and we ended the call (useless to say anything more to her)… The JHU Pharmacist had scheduled me to come to JHU to pick up a sample injection so I don’t miss my dose coming up (its a 2.5 hour drive). He said you know your not going to get your injections from them anytime soon… makes me so mad that everything is so damn complicated. CALL TRICARE and file your official complaint against Accredo “don’t call Express Script”. P.S….They don’t ship or process orders on Sat or Sun…actually they don’t ship Mon- Sunday… let’s be real!

My son's prescription has taken over two weeks and is still not processed. When it was first sent in I was told 5-8 business days since this is the first time we have used the pharmacy. The website says 5-7 calendar days. It has been in status of Pharmacy review for more than 10 days. The doctor spoke with the pharmacist 2 days ago and was assured the prescription would ship yesterday at the latest. Still says they need information from the doctor on the website. Called in yesterday (always get a different answer when I call) and explained how frustrated I am and was told my case was being expedited (same thing as last Friday) and that a case manager would contact me within 24 hours. Well it has been 24 hours and I am on hold waiting to speak with a case manager. My son's prescription has not changed status and it has not shipped. I cannot use another specialty pharmacy because this is the pharmacy my insurance contracts with. I was so excited to finally be moving forward in this process as it took more than 9 months for the insurance to approve this medication and now we are waiting again.

We seriously need the ability to give like .25 stars. I’ve had to deal with this company for many years and this latest debacle is just ridiculous. I’ve been calling an entire month, made probably 15 calls in total to: a chain pharmacy then ExpressScripts then Accredo. About 5 calls were to accredo. A week ago they were going to “expedite” the order and as of today I still have to wait “about 2 days” for them to call and arrange shipping. if this is expedited, I’d hate to see what regular is. My last dose is tomorrow. It’s a good thing it’s not a medication for a serious illness. Avoid dealing with this company if you possibly can. I feel bad for the people that answer the phones. I don’t know so much that it’s their fault. I think maybe it’s more the organizations’ fault than the folks that answer the phones. Over the past years, there have been numerous times when I have called, I’ve heard a different process from each person each time I call. “Sigh”