Accredo Health Group, Inc.Reviews of accredo.com

They have too many processes! I have been trying to refill a prescription for 3 weeks. I finally got a new Dr's authorization and the insurance approval. The supervisor made sure everything was approved and they still had someone call me back to process/schedule the order. Of course I missed the call and now I have to wait until Monday to speak to someone after they just sent me a text. You have to stay on top of your approvals with numerous calls and the reps are always trying to over talk you like the know everything. I'm going to switch to another pharmacy.

Subject: Ongoing Issues with Accredo - Extremely Unprofessional Service The doctor sent an initially prescription on December 5th, and by December 17th, I still had not received the medications. Despite numerous long phone calls, the information I was given kept changing, leading me to believe I was being misled. I’ve been paying out of pocket for the medications through a different pharmacy, which are extremely costly. I strongly urge others to avoid this company. Update: Accredo staff has refused to override the insurance/medication issue, preventing another pharmacy from filling the prescription. They claimed the medications were mailed, but I never received them. Update: Today is December 26th, and I am still paying for the meds, which I have not received. Additionally, they have made several attempts to ask me to authorize a refill through them, but I refuse to do business with such an incompetent company. I can no longer trust them to fulfill my needs.

Every month, Accredo is late with my father's prescription. A critical prescription in keeping him alive. This is the WORST pharmacy I've ever dealt with. No customer service and they seem to enjoy transferring people to departments that can't help.

There is no way of contacting management outside of a call center. I’ve been trying to speak to management for 3+ weeks regarding a major error on part of Accredo. My son has been patient for almost 2 years and having him as a patient earns Accredo upwards of $13k per month, yet no one has enough time or care to return my phone call. We will be leaving Accredo for a smaller pharmacy that has time to treat us as valued customers.

Rigid in procedures. Stuck in the 20th century ( no online pharmacey allowed. Prescription renewals made by calls from random phone numbers so you wont pick up. restricted hours to call back. No Text ordering WTF? These jokers don't give a fecal turd about the customer service angle.As long as the ins. payouts keep rolling in to there bloated corporation. You'd think they would get the message? NO.

They are the most incompetent people I have ever had to deal with. I have spent hours on the phone daily with them as well as my doctors office trying to get an existing prescription refilled to which I have a letter from insurance approving the medication. It is unbelievable to me that they are allowed to even be in business.

This pharmacy is the absolute worst my insurance approved my medicine in Oct I STILL DONT HAVE MY MEDICINE! I HAVE ASKED BLUE CROSS TO MOVE MY MEDICINE AWAY FROM THEM! I’m going to call my local news team if they don’t get me away from them..

This company is horrible stuck on the phone for hours every month no common sense no education or training