Accredo Health Group, Inc.Reviews of accredo.com

I am extremely disappointed with Accredo/Express Scripts/Cigna Insurance. I called 18 times regarding my daughter’s urgent medication, which is due on January 3rd. Each time, I spent hours explaining the situation to multiple representatives, only to be transferred to supervisors who made empty promises about delivering the medication on time. After every call, it felt like they completely forgot everything we discussed. There seems to be no proper monitoring or accountability in their system. As of now, I have yet to receive any resolution or even a follow-up. As a mother, I am deeply frustrated and heartbroken. My daughter’s medication is for a special treatment that cannot tolerate delays, and missing a dose could have serious consequences. I don’t know where to turn to file a formal complaint, but I am leaving this review in the hope that someone within the organization will finally take responsibility and address this negligence. This is not just poor customer service—it’s a complete disregard for patient care.

Like the other reviewers, if I could give negative stars, I would. Every month is a new issue, I spend hours of my time when I’m already chronically exhausted and in pain, begging for a resolution to things that shouldn’t be a problem. There is no one point of contact and escalation paths are basically just shuffling you sideways. This last month they forgot to let me know that a week earlier my insurance requested patient level authorization, which of course meant I was then scrambling around the holidays to try to manage their mistake. It’s a nightmare.

If I could provide zero for ratings I would. For two years I have been constantly resolsving issue after issue with my specialty medication. From issues of delivery, to billing co-pay assistance, to prior authorizations. Every team is more imcompetent than the next, including their "escalation" teams. Last was an issue with my delivery being delayed and no one notifying me except a last minute UPS notification. No one from Accredo tried to help. They transferred me to eight different members over 2 hours!!! If it wouldnt be for my insurance being tied to Accredo for the medication, I would run from them elsewhere. Please, avoid lile the plague if you can and use alternate specialty pharmacies when possible and be your own advocate, because no onw there cares one bit nor assumes ANY responsibility for THEIR errors.

If I could give negative stars I would rate this about negative 1000. This company should not be in this business. People need their medicine and this so called pharmacy doesn't give a rats ssa!!

I am a physician. I have been prescribed an injectable medication for a skin condition which I am supposed to take every 2 weeks. After about six lengthy phone calls to Accredo, over the past three weeks, I have yet to receive my prescription. Each time my physician has given me an office sample as this medication is supposed to be injected on a strict timetable. If I had relied only on Accredo, I would have missed two doses. A different person answers my phone call each time. After confirming my prescription, I get some version of "it is in process at the pharmacy". The representatives are inept, there is no follow up, and no medication delivery. Basically this regional pharmacy is a clown show. Next week I'll get hold of the Lilly pharmaceutical rep and strongly recommend they drop Accredo.

This is the worst pharmacy I have ever worked with… As a CPhT, my job is to help patients get their medication. That includes calling pharmacies to make sure their claims are ran properly, paying through the insurance as it should and making sure patients can schedule their shipment. In all of my 16+ years in pharmacy, Accredo is BY FAR the worst. Their processes could be so simple. There’s too many ppl/places that do too many things and it’s all unhelpful. I’ve worked in retail and specialty pharmacies… How it normally works, MD writes RX, RX sent to pharmacy, data entry types up RX, RPh checks to make sure it’s correct, RX is ran through insurance, if it pays with success, patient can schedule shipment. If any issues the claims department looks into why and how to fix it… Nooooo at Accredo, they have Patient Care Advocates who says they can’t run claims, billing department that can’t see rejected claim, they don’t reach out consistently when there’s an issue, they’ll let it sit. If an RX come over and somethings wrong they won’t call MDO to verify RX, customer service is HELL… processing times are trash, everything takes 24-48 to update manually, these soo many different channels to get things done when it can all be so simple. Hate em!

This is a forced pharmacy and they are so slow that literally they are putting my health at risk for cancer. Cigna is forcing me to use them and I’ve been waiting a month for something CVS would have gave me in hours. They are garbage 🗑️ and I’m having health complications waiting for this medication. USA healthcare I pay 400 a month just for me and I can’t even get my medication. Place like this should not Exist! Waste of time!

My Unfortunate Experience with Accredo Health Group I am beyond disappointed with the services provided by Accredo Health Group. The level of incompetence and disregard for their customers' well-being is staggering, and my experience serves as a warning for anyone considering using their services. Accredo billed me $8,562.61 for two months of medication I did not request. I had called them to stop the prescription and was assured it would be discontinued. Not only did they ignore this request, but they also failed to notify me that the grant assisting with my insurance payments had ended. I was never informed of this critical change, nor did I consent to continue the medication under such circumstances. When I called to dispute the charges, I was told the insurance and grant would be rebilled. Weeks passed without any updates, so I had to follow up myself—only to learn that the rebilling was unsuccessful. Even after reading them a formal dispute letter detailing their mistakes, Accredo offered no assistance or solutions. Their lack of accountability left me completely stranded. Desperate to resolve the issue, I reached out to the Otezla Copay Assistance hotline, who were at least helpful. However, to access their help, I was forced to pay Accredo the full $8,562.61 out of my own pocket—money I could not afford to spend, especially during the holiday season. The entire process has been an emotional and financial nightmare. Accredo’s business practices are predatory. Their system sends medication as soon as personal insurance is approved, leaving the customer on the hook for the cost if co-pay assistance doesn’t process in time. This reckless process prioritizes profits over patients and creates undue financial burdens. While Otezla’s website claims my reimbursement is approved, I have yet to receive a check, and there is no guarantee it will come. Accredo’s carelessness has left me broke, stressed, and uncertain about my financial future during what should be a joyful season. If you’re considering using Accredo, think twice. Their services lack transparency, communication, and accountability. Customers deserve better than the treatment I received, and I strongly urge others to avoid Accredo at all costs.