Accredo Health Group, Inc.Reviews of accredo.com

Having worked as a pharmacist, I'm appalled at the lack of care that this pharmacy gives its patients. Even after working the prior authorization through with another pharmacy, this pharmacy takes a few days to even put the transferred rx into their system. Then it gets gets stuck in several steps of the process. It's gotten so bad, the doctor changed meds after the first few weeks so they could supply us with samples. Started the nightmare again. 5 weeks later... still dealing with accredo. So 2 constructive criticisms. First, tell the patient what is happening. We can do a lot on our end. Second, repeating a never ending litany of, "it will take 5-8 days" from customer service is not useful. And constantly offering to speak to a pharmacist about a missed dose... also not helpful. How about you get those pharmacists checking rx's, handling PAs, and figuring out why the scripts aren't processing. Then you wouldn't need them counseling about missed doses. If customer service doesn't know what the hang up is, then your system is broken.

Completely horrible experience. If I could give it negative stars, I would. I was put on hold 3x and hung up on once. Finally someone told me they were setting up my account, a full week after the prescription was received. They told me it would be 10-14 before I would receive my prescription. Glad my life doesn't depend on it. If you have a choice, don't use this pharmacy.

I called Accredo when my doctor sent a prescription. The 1st person took my insurance info & told me that it takes 7-10 to get info updated. Called following week. Informed that I was in system but info not updated. Received phone call saying that my prescription had been canceled by doctor & info couldn’t be updated without prescription. Called doctor office. After some research was told that they had current insurance info & they did not cancel prescription. Accredo canceled my prescription and lied about it. And why does it take 10 days to update insurance info in a computer program?

If I could give this company a zero I would. Customer Service is awful, staff is far from knowledgeable about the company the work for. My insurance only allows me to use them for specialty meds. I'm 6 weeks behind on medication and they still can't figure out how to get them to me. It's a fight everytime I need to refill. Management is also a joke.

I wish I could give this company 0 stars. Terrible is an understatement. There is absolutely no follow up. Ever. The lack of concern for patient care is astounding. I was late on every dose of medication, and it was always Accredo's fault. The saddest part is that so many insurance companies force you to use them for services. Because their service is cheap and it shows.

My insurance requires that I use accredo for my cancer medicine, and their billing department is the worst. I had to talk to 3 representatives, spend more than 1 hour on the phone got disconnected, put on hold and none of them was able to help. One of them Faith was really unfriendly. At the end, Cristel was able to help

This pharmacy is horrible. If you can avoid using this pharmacy you should. They can never get information right in the system it takes hours to get things corrected. I plan that if I have to call them to get scripts set up to take at least 4 hours a day for several days. Unfortunately I am forced to use them due to my insurance. I have been using them for 4 years now for my daughters biologic and they can never get it right. The co pay assistance program that we have set up is a non expiring program that restarts at the beginning of each year and even after spending several days and hours on the phone to confirm it is all set up they still didn’t manage to bill it correctly. I even had Accredo team members and the co pay assistance program on the line together for a conference call and they still managed to not get it right. Please tell me how that is even possible. Now I have to spend another god know how long on the phone to get this corrected. They are probably going to tell me that they can’t fix it for this time but will have it fixed for the next one and there is nothing they can do and I am going to have to figure out how to come up $5,000 for thier screw up. Which they have done to me before.

My insurance forced me to switch to Accredo for my biologic medication and it has been a NIGHTMARE. I have missed and delayed so many doses and had so many frustrating phone calls with these people, issues I never once had with my hospital’s outpatient pharmacy. It should be illegal for insurance companies to require use of pharmacies that they own! Especially when those pharmacies are incompetent and impact patients’ health.