Accredo Health Group, Inc.Reviews of accredo.com

I would give a 00 if allowed. I have used Accredo for over 5 years for one medication only. Every 2 months they do not ship a monthly prescription and I am calling to understand why. This could not be more simple for them to complete and order and I will be contacting their ELT in corporate as I have had enough of the incompetency every 2 months for medication that i am due to take daily. They are putting my health at risk and several others and this could end up in a class action lawsuit

Literally the worst pharmacy I've ever dealt with. Reps will not call you back, have no idea what they're doing, tell you a different thing everu single time you call them. I've been waiting to get on a new medication for 6 months and about 80% of the reason I can't get it is because they are incompetent and can't call me to tell me things. I've had a prior authorization lapse just because they wouldn't call me back and every time I called the rep had no idea what I was talking about. How hard is it to do your job so that other people don't have to take time away from their jobs for nothing.

Accredo + all other "specialty" pharmacies would do the world of the very sick so much more better if they came together to say something like "you know were not good For this at all because traditional pharmacies like Rite aid and Walgreens CVS who already positively fill millions of peoples prescriptions each month and leave them satisfied are already doing a great job so why would we accept the opportunity to interfere when it will harm the already very sick who really need the medicine we should not be handling? The only answer is money! and the facts are it's unethical! to be apart of helping people just for the money. Yea let's just leave it to them" Exactly! We The people, those who are caretakers and those who are very sick don't need you ridiculously unethical cabal acting disasters in our lives when other Do and Were Doing And Will do! A darn fine job of giving us what we need when we need it. Ta! ta!

I've been using Accredo since 2022 because my insurance requires it. I've never had any issues up until January 2025 when they decided to delay and stop my medication shipment. The staff are completely incompetent. I spent 2-3 hours on the phone with them almost every single day for 2 weeks, and every single time an Accredo rep would tell me the issue was "resolved," but it sure wasn't. My insurance would do test claims that would go through every single time, so I'm not sure what Accredo's problem is except that the staff do not know what they're doing. I am sick and tired of them, but I have no other options. I hope there will be major crackdowns on insurance companies and pharmacies for the way rheu treat their clients. I did not risk my life working at a hospital during Covid-19 to warrant this kind of treatment. I have an autoimmune disorder and dealing with all of this has caused me so much stress and anxiety that I had to go and see a therapist today. When they asked me what was my major stressor today, I told them Accredo. If you have a choice - stay far away from Accredo.

Simply the worst, if zero stars was a thing that's what they deserve. What can they get right, nothing!

First off, let me start off by saying that i have 8 years experience in the pharmaceutical industry and several years with Accredo, and this company is by far the worst i have ever worked for. I have seen the comments from patients and to be quite honest, I agree with everyone of these comments. The company doesnt care, management doesnt care, but, we actually do care for our patients as representatives. Here is the thing, the company has set the expectations limts so high, for anyone working for the company, they want us off the phones and on to the next call, that we dont get tge time to take care of the patients the way we should and it hurts. Ive got strong background in healthcare and in management and this is a disgrace that for the company and to our patients and to the employees, we are not given the adequate time to resolve the issues. I work for the company but let you tell you that all they want you to do is get on and off the phones so freaking fast and not to fix the accounts correctly. My health has been impacted on so many levels its bad, very bad. I am so much in debt, and honestly I can't quite. I can't get off the phone lines fastest enough for them. I want to help the patients correctly but all fhe company wants is for us is to get off the phones because are acw handle time is not between standards for the company. I wish I could honestly just die or someone would kill me is the way I feel with this company so I don't have to deal with this place anymore. I hate life now, every second that I work for this place. They don't care about the employees, their health and they keep asking us during our one on ones with supervisors is you need to fix your handle time or you will be wrote up. They just want you off the phones and onto the next caller, doesn't matter, if we f**** up we still get in trouble no matter what, I feel like they want us to be robots. I wish I could tell the patients that they don't know what we have to deal and go through but we can't. Worst place ever stay away at all cost because I will be one that they will lose to death because I'm at my wits end with everything. There is so much more I could post, but I can't leave personal things or they will know who I am. And to answer some of those questions that patients has, we are not allowed to provide some details and the teams that handles authentication issues has to answer, or dosing concerns or prescription request, it's not that don't know the answers we will get dinged by quality if we answer those questions if we are not in those departments it's not that we dont know the answers or how to answer those questions. Don't be mad at us, we honestly want to help you guys, it's management that has put in those protocols and procedures that we have to follow through with. I do honestly understand the frustrations. Just to answer a few of those. So just please be patient and easy with us because I may not be here much longer because of my mental stress I've endured here.

By far one of the worst pharmacies ever out there. They hire professional idiots, your prescription will most likely not get to its destination on time or might even get canceled even after you spend a half an hour (or more) with the reps approving it. AVOID AT ALL COST!!!

Do not utilize this pharmacy company. They are very dishonest, and they engage in fraudulent billing. The phone reps will give you the run around and you will get a different story every time you contact them, Be prepared to be on the phone for hours and the phone reps are trained to enhance this scam. Do not use this pharmacy company