Accredo Health Group, Inc.Reviews of accredo.com

If I could give a zero score I would. They continuously charge my card without my consent for amounts of money I do not owe, which is always verified before my order ships. Then when the medication ships I then get charged the amount that is covered by a copay program, which they also confirm when I'm ordering my delivery. This is the second time this has happened and I have a bill for $2,385 when it is actually $0. They charged my card 1 day before my statement closes and I have been on the phone for 2+ hours trying to get this resolved. If I could stop taking this medication all together it would help save me the stress of dealing with their abysmal billing department, going back to being sick could honestly be worth it. P.S. I had them remove my credit card from their system and take me off the extended payment program so I could control when I make payments (when I actually owe them) and they still have me on the extended payment program and plan to charge me another $1200 the next 2 months. I also only ordered a month supply and they shipped me 90 day supply instead without my consent. AVOID THEM AT ALL COSTS

I work for a gastroenterology office and I am a prior authorization specialist for biologic medications. Just in the last 2 weeks I have had 3 patients who have been waiting for over a month for their prescription. This is the absolute worst pharmacy that I have to deal with DAILY! I agree with my patients and the patients who have submitted reviews here, they should not be in business. Why does it take 5-8 days to process a prescription once it is received? That’s absurd and they are consistently putting my patients at risk, I’ve complained and they do nothing to try and fix the issue.

Incompetent, horrible, and a danger to the medical field. Don’t know what to do all my choices (3) for specialty pharmacies through my insurance Co are equally trash. I believe they all get some kind of incentive to constantly screw up and delay!!

They have done nothing but be a speedbump on the road to my personal health. My orthopedist was in contact with me nearly daily about an injection for my knee. They could never find resolution with Accredo. When I called, no representative seemed to know what was going on or why. Worthless!!!!!!!!!!!!!!

It has only been 1.5 years trying to get a resolution from Accredo. It is the most INCOMPETENT organization I have come across. The agents are not knowledgeable and they keep manufacturing stories. I have spent countless hours. My entire medical system including my doctor is tired of this company. It has been an exhausting experience. The only way is to change my medication (unfortunately to a lesser efficacy one) and hope Accredo is not involved. Such a shame. I regret the day I had to start dealing with Accredo. The management including Adam Kautzner is sleeping on the job. This company does not deserve to stay business. They are playing with people's lives.

I can't leave 0 so had to leave 1 . 2 months trying to fill a medication I had new insurance on February 1st called gave it also my Dr's. I can't tell you how many back and forth calls I've made .it's them NOT my insurance they have submitted it 10 times and can't seem to get it right. I'm on the phone with the insurance who informed me they keep submitting it wrong. I can tell you it's the worst specialty pharmacy I have dealt with. It is March 28 my insurance is now again stepped in to get them to do it right.

If I could give them ZERO stars I would. They have no idea what they are doing. Getting my refills is a full time job because the staff is clueless. When Express Scripts handed everything there was never any issue.

If I could give it zero stars I would. They keep telling me I have no prior authorization on file but there is a new one that is good for another year. I would get someone who sees the new authorization and they would tell me that they are going to ship the medication and then the next day I get a call that the insurance denied it because the PA expired. They have no clue what they’re doing and are messing with people’s necessary medication. Never in my life have I dealt with such incompetence.