Accredo Health Group, Inc.Reviews of accredo.com

WELL, LIKE EVERYONE ELSE, IF I COULD HAVE GIVEN A 0-STAR I WOULD HAVE. MY SONS SCRIPT WAS SENT IN ON MONDAY, AND I SPOKE WITH THEM AGAIN TODAY TO SET UP DELIVERY, AND I WAS TOLD MEDICATION IS NOT READY TO BE SHIPPED YET. STILL UNDER PHARMACY REVIEW. NOW IT IS FRIDAY!! ALL WEEK TO BE REVIEWED BY PHARMACIST??!~! I WAS TOLD IT WOULD BE 24HOURS. NOW ITS BEEN 120HOURS!! MY SONS CONDITION GETS BAD VERY FAST. I EXPLAINED MY SON CANNOT WALK DUE TO RAW SKIN AND BLEEDING OF HIS GENITALS. I AM SOOOO MAD AND DISAPPOINTED. THIS SO CALLED PHARMACY IS A SAD EXCUSE FOR A HEALTHCARE BUSINESS. I WISH MARVIN ZINDLER WAS STILL AROUND! HE WOULD HAVE THIS PLACE SHUT DOWN!! BEWARE!

I've been waiting for meds that improves my mobility due to a horrible spine injury since March 🤦🏾‍♂️ I'm still waiting!! This business must be shut down asap!!!

If possible, switch from them and use another provider. This is a ghetto dumpster fire of an organization. The agents and the supervisors are dangerously and arrogantly sending wrong directives resulting in medication errors and compromised patient care and outcomes.

Horrible!! Zero, Negative 10 if I could rate them worse. Representatives are terrible! NEVER GET THE SAME PERSON, THEY DO NOT REVIEW NOTES. Late getting this medication every month! One month it is Co-Pay Assistance, the next the Prescription is not correct. This month it was a discussion of the manufacturer and whether my Co-Pay assistance covered a new manufacturer.

The worst!!! This is one of the worst companies I have ever had the horror of dealing with. My insurance increased my coverage and I was told to have them resubmit the claim. I have had to call OVER AND OVER AND OVER. Every time they don't remember what they said last time, didn't do it, cut off the call, start from scratch, and then are clueless and tell me to call back in 5 days to check if anything "went through." Of course, NOTHING EVER DOES. What the heck?! Meanwhile they are billing me over 2k in charges! I want to scream it is so frustrating.

The worst pharmacy. They can’t be bothered doing their jobs. You can tell by the reviews. Iris the lead manager rude and obnoxious.

Too bad there is not a zero star review option! Beware of this company! I have never in my life dealt with anything like this. They shipped a $3,159.80 Dupixent shot to my son which was completely unauthorized. After dozens of phone calls and over 50 hours wasted on the phone, getting the run around and getting hung up upon, I was instructed to return the unauthorized shipment. Accredo refused to credit us back as promised once they received it back. They admitted receipt only after I provided the UPS tracking number. We have had to retain an attorney to avoid being sent to a collection agency. My husband and I are both in the medical field and have never seen anything like this level of unprofessionalism. SHOP ELSEWHERE!!!

Freaking ridiculous month long process to order my medication that I've been on for years and without any change to my insurance. First they said I needed a new prescription, ok that's reasonable. Then I need a prior authorization for the drug that once again I've been on for years. That gets denied because they tell me I needed to try less expensive drugs first. I did that years ago until I found one that worked. So I appeal, which gets approved. Then they say my drug now exceeds my cost maximum and I need to appeal that. Ok I get that override. Finally I'm allowed to order, but wait now my total for one shot is over 8k suddenly. I explain I have co pay assistance and there is no way I can afford that. Well apparently they cant tell me what my cost will be until after they ship? So I have to take an 8k gamble! Or go without. Well I called co pay assistance and I'm assured I wont be charged the 8k. So in accredo's world your forced to buy from them because of your employer and you are not told how much it will cost, it might be 8k or $5. Oh and it's shipped so no returns, so if you can't afford it well don't worry we'll tank your credit and send it to collections. :) Edit: Just an update, I got charged $2,000 and they wiped out my HSA account. After another 30 or so phone calls the issue got resolved. But it will take 90 days for a refund. So guess I'm screwed paying for anything until then. Edit 2: Just got an email saying starting 8/1/2025 I'll need to show that I've completed step therapy in order to prove I've attempted to use less expensive medication. This will now be the 3rd time, I've proved that yes I indeed have tried less expensive medication. Personal note if anyone knows of a class action lawsuit against accredo I'd love to participate.