Accredo Health Group, Inc.Reviews of accredo.com

The very worst experience with horrible customer service. Ever since switching to Accredo 4 months ago, I have had to spend at least 2 hours on the phone with them each month while trying to get my medication. The customer service reps have no idea what they are doing or talking about and it is a never ending exhausting experience of running around in circles. I am switching back to a previous medication because the stress of dealing with them every month is not worth it. I have been so frustrated the last couple of months that it has led me to tears.

This is the most frustrating medical experience of my life. Every time my son's refills are due to ship, I get another call saying I need another authorization. I call the doctor, get them to send the authorization. Accredo agrees they received the authorization and says everything is in order. Then a week goes by and they call again and say they need a different authorization. It is just endless frustration.

They have been consistently bad. Employees don't know how to enter simple coding etc. to get your prescription filled. this can cause weeks or even months of delay, it is like a circus act. I finally got my prescription switched to a local company and got the specialized prescription in 2 days upon initial phone request - i had been waiting for accredo for over 6 weeks this time. seriously, go somewhere else where they know how to handle getting a prescription filled correctly.

Accredo Specialty Pharmacy – Zero Stars Accredo Specialty Pharmacy currently carries a 1.2-star rating, and after spending over three hours on the phone today with this pharmacy, I can confidently say that even that rating is far too generous. This is without a doubt the most unprofessional, uncooperative, and unreliable pharmacy I have ever encountered. I strongly encourage anyone considering doing business with them to reconsider. In today’s world, there are numerous credible and efficient specialty pharmacies available online to meet your needs — Accredo is not one of them. I am deeply disappointed that our physician’s office continues to use Accredo as their pharmacy of choice. I will be addressing this directly with them, as this is absolutely no way to conduct business. To make matters worse, my husband, who has been in pain for over a week, is unable to receive a simple injection of Monovisc for his knee. All required information — from the physician and the insurance company — has already been provided to Accredo. Yet, they refuse to ship for an additional five days, not because of lack of inventory, but because of what they call their “policy.” This is unacceptable. Accredo is not a pharmacy you want to entrust with your health or your family’s care. I give them a zero-star rating.

This is the worst pharmacy I've ever had to use they are very expensive, overpriced. Don't get me started on trying to talk to someone that takes an hour or more. If you are able to find a different specialty pharmacy, I strongly recommend any other pharmacy. If I could give 0 stars I would.

customer care agents are terrible. usually speak terrible English so communication on the issue is almost impossible. then they shuffle you to other agents and eventually hang up on you. they over bill so it's cheaper to get at the pharmacy monthly. I cancelled my subscription and will never use them again

Accredo sent EXPRESS SCRIPTS to contact me for a medication delivery. They called me, have NO record of me, and couldn’t tell me why they called. I figured out their relation to Accredo. It took a lot of time and frustration to speak with the 4 different representatives to get my medication scheduled for delivery. I asked the rep to write in my file not to allow express scripts (whoever they are) to contact me again. The rep wrote that I was “annoyed” by their call. It’s much more than being annoyed by incompetence; it’s not knowing if my prescription will be filled and delivered and by whom. The rep agreed to rewrite her note. Hopefully they will deliver the correct medication, timely to my physician.

AVOID THEM IF YOU CAN!!! THESE REVIEWS SPEAK VOLUMES ABOUT THE LEGITIMACY OF THIS COMPANY. AVOID Accredo. They are absolutely the worst. I get a different story or excuse ever time I call. Medication has not been delivered after over a month and a half that my doctor has sent the prescription. I have contacted them at least 15 times in this time period and have waited on hold to speak to various individuals who always have a different story or excuse. It is very clear they do not care for ill patients who rely on these meds to function and they hire incompetent, lazy people who have no clue. Total crap company.