Accredo Health Group, Inc.Reviews of accredo.com

This company is absolutely terrible. If there’s an issue with copay assistance, the breakdown is awful. You only talk to people who work from home who have no idea what they are doing. When you ask for a supervisor, they transfer you to a patient advocate. Who then transfer you to someone else, who puts in tasks incorrectly. I’ve been working on the same issue for over 3 months now with NO resolution and I’ve spent upwards of 6 hours on the phone. Oh! And apparently you can even speak to a supervisor. They have a support group chat from home. Even after I’ve asked to speak to a supervisor a dozen times (in hopes they know how to do a task to request for an open window for claims to be reprocessed) , they won’t transfer you. Awful.

My name is Heather. I have been using Acredo for my RA shots for over eight months. The representative in the billing department was very rude hung up on me. Yelling would not let me explain how I’m paid in full as of September 24, 2025 as my copayment assistant program spoke to me about her name was Daniela. This lady is trying to say I owe thousands of dollars and won’t let me explain. Yes I got heated because she won’t allow me to explain then she hung up on me after I was on hold for an hour. Then this morning they called me. I was on hold for 40 minutes. This is aggravating when all you want, is your health better and your shots to be delivered and they will not deliver my shots .

Run….run fast from this pharmacy if you can. We have to unfortunately use this pharmacy for our son’s speciality medicine with our insurance. If you want your child to suffer or die use this pharmacy, they will make sure they delay as long as they can to fill 1 single prescription…let that sink in, they will take days and weeks to fill just 1 prescription, even after prior authorization is completed, multiple phone calls. If you can, do whatever you can do in your power to 100% avoid this pharmacy. They could care less if patients suffer. You can call them on a daily basis and beg a plead with them to please have them fill a prescription to stop suffering and all they do is give you the run around. Even after being reported to the board of pharmacy nothing happens.

Although the representatives are always pleasant, dealing with this company is always an exhausting, painful experience. I have been billed repeatedly for the past year $180 that was taken care of and retaken care of and taken care of again. It is impossible to simply refill an order- they constantly deny the refill and require you to jump through hoops over and over again. The online site is poorly done, doesn’t contain the information doctors or copay assistance programs need, the invoicing is incorrect and never matches the actually bill sent by mail. Horrible company to do business with. I can’t imagine what their poor employees have to go through due to overall company incompetence

Keep in mind, that the scam here begins from within. AI explains that Accredo is a specialty pharmacy, owned by Expresscripts and manages their specialty drugs, which are the most complicated and expensive drugs that help with major terminal and long term chronic illnesses. Expresscripts has built into its marketing pyramid, its own "in-house" specialty pharmacy. So if you use E.S. for your maintenance meds through your insurance, then they will of course lead you to use Accredo, for your other meds that are higher in price and that treat much more serious conditions. Who sets the parameters of these meds is beyond me. For one lousy "specialty" med, I just lost a month of my life I will never get back lol caught in their mouse trap. Read above and below and you will learn all of their games and delay & deny tactics, that other reviewers have posted.

I am extremely disappointed with Accredo Specialty Pharmacy. They placed an unauthorized charge of $2,050 on my personal debit card—a card that was removed from their online portal over a year ago and never authorized for automatic payments. This happened after they failed to process my co-pay assistance card within the required 45-day deadline. I called twice to request a credit to prevent an overdraft on my checking account. During the first call, I was told a supervisor would call me back within an hour—no one ever did. On the second call, I was flat-out told no supervisor would speak with me, and that I had to wait 24 hours due to their policy. I explained that my bank confirmed Accredo could issue a credit immediately, but they refused. This situation has caused significant stress and financial hardship. I had to take time off work to deal with this, which disrupted my responsibilities. The anxiety of not having access to my funds—especially when I rely on that account for essential expenses—has been overwhelming. I’m now at risk of overdraft and facing additional fees. I’ve worked in customer service for years, and this is not how you treat patients or customers. I’m requesting a full reversal of the charge, compensation for any overdraft fees, and a formal investigation into their billing practices. Accredo needs to be held accountable.

Somehow, my prescription was transferred to Accredo. This was my first time to use this company for my specialty prescription. I have had nothing but problems from an inept representative to improperly inputting information. I did have one representative who did a good job trying to help me, but she appears to be an anomaly. Now they are telling me my prescription needs doctor authorization even though I have a letter from my insurance company saying everything has been approved. I am hoping this will be the last time I have to use this company to take care of my prescription needs. Who knows how long this is going to take to get my medication.

Terribly inept and incompetent bunch of people. They lie and even when you escalate the mgmt team do nothing to help. Patients beware!!! They should not be managing speciality drugs… I have moved all my prescriptions to another pharmacy.