Accredo Health Group, Inc.Reviews of accredo.com

These guys are the absolute worst. They just can’t get it right. I can’t believe Cigna is using these people. My employer pays all this money for health insurance and they contract with these people. They must have been the lowest bidder. I kid you not, a rooster was crowing into background. I missed my biological dose almost a week ago.

Needs to be -10 stars. Listen to the reviews, they are all correct. Long hold times, communications. I stay on the phone with them average 50 mins. They will charge your insurance company for meds they should replace for free from the manufacturer program. I have been waiting on the replacement for 7 weeks now. Ridiculous. I am praying my doctor will get me a new pharmacy for this medication.

I am extremely disappointed with my experience using Acreedo Specialty Pharmacy. From the very beginning, I was given misleading and completely false information just to get my daughter’s prescription transferred. Once they received the prescription, everything I was told upfront turned out to be untrue. There has been nothing “expedited” about this process. The staff appears poorly trained, constantly providing incorrect details, false hope, and inconsistent answers. Each time I called, I received different information, making the situation even more frustrating and stressful. This was my first time using this pharmacy, and it has been nothing but a nightmare. My biggest concern is that my daughter still has NOT received her mental health medication — something that should be handled with urgency, accuracy, and compassion. Instead, this experience has caused unnecessary delays and emotional distress. I am extremely unhappy with the level of care and service provided.

Zero stars if we had the option. Simply the WORST! I’ve had three separate interactions with Christina, and every single one was unacceptable. She was consistently dismissive, unprofessional, and showed no concern, or respect for patient needs. On multiple occasions she hung up the call and gave misleading information. This repeated behavior demonstrates a serious lack of respect and accountability. I hope Accredo takes this feedback seriously and ensures their representatives treat patients with honesty and compassion.

Communication issues: difficulties in getting clear communication from the company. Billing: issues with billing and insurance claims; told it was dispensed but they “made a mistake and stopped the shipment. Medication delays in receiving their medications: this resulted in another pharmacy being unable to fill my prescription because it was “too early.” Customer service: frustrated by the lack of customer service, including spending almost a cumulative seven hours on the phone with Accredo. Today’s call is now at 52 minutes 55 seconds.

Zero Stars if Possible Customer service representatives are not trained about the severity of the disease of the population they serve. I have been given the runaround for several months and had multiple shipments scheduled, only to have the shipments never arrive. I get no phone call or notification there is a delay and finally call and am told they were waiting on prior authorizations- which I was told was in place prior to ordering. We use another specialty pharmacy for my son's medication and they are wonderful. Accredo wastes your time, they are not knowledgeable on the diseases for which they sell medication, and they give you the run around. Request ANY OTHER specialty pharmacy to work with if your insurance will allow it. We have worked with four others in the past and had no issue. We would sometimes have delays, but were always kept in the loop and the service representatives were compassionate and knowledgeable.

VERY UNPROFESSIONAL COMPANY MY MEDICINE WAS DELAYED BECAUSE OF ALL THE SCREW UPS. PLEASE US A DIFFERENT COMPANY.

I would put zero stars if it were an option. I placed an application and somehow have two separate accounts with the wrong name. It’s completely different than my legal name. I have called multiple times for them to correct it and it still hasn’t been fixed. I am looking into switching pharmacies. They’re highly incompetent.