Accredo Health Group, Inc.Reviews of accredo.com

This company has staff filling medicine without any pharmacy training- not even technician level. The pharmacists do not communicate with the giant company shipping and filling things- the pharmacist stopped my medication due to reactions and I was still billed and they shipped it again anyway another week later. When a different drug was requested- when they could not fill it they didn’t tell me- they just offered to send the other medication AGAIN. They don’t keep notes- the pharmacist is not actually available 24/7 they will just keep you on hold until they can get one to call them back. They defraud insurance by charging for things I don’t want or need- like extra sharps containers even when told not to send them. Use any other pharmacy.

They do well shipping medicine the first time after that they do not ship medication. They did not ship the next dose and when called they said another pharmacy must fill it but they had not sent the rx to them. Poorest customer service of any pharmacy ever. Also horrible language barrier.

Order was approved , order was out of stock , order is in stock , call back tomorrow and talk to supervisor ……this is not the first time with problem with shipment ……never have I gotten my medication on time , we need a NEW PA , even though mine was approved for a year and still have 11 months to go ???? What the hell is going on with Accredo ? They need to do better than this and get their ducks in a row and in the same page !!!!!!im tired of this crap !!!! No just need my medicine , it’s due every 8 weeks and can get it about every 10 weeks because there is always a problem …..

Unfortunately I am stuck using them. They are horrible. if you have a choice choose any other pharmacy

They let me know on Saturday that my already late prescription will be delayed until next week. In one location it says I have no prescriptions available. In another place it says I have 5. I called last week and it said my prescription was ready to be delivered yesterday. Then I get a call yesterday that it is actually not ready. So I rush to get a new prior authorization, which I had done just a month ago since they couldn't transfer my information when I switched insurance. Now the woman on the phone says they don't have a prior auth, even though I confirmed yesterday that it was all ready to go, These people are incompetent and it harms patients.

Their service is terrible. No one seems to know anything. Case numbers don't pull up information. It takes months to work through red tape. Obstacles after obstacles that are unclear as to why. It has to be intentional. No business could function this ineptly.

Would love to give Accredo ZERO stars. My employer switched insurance companies, and unfortunately the insurance company is using Accredo for specialty medications. We are only 5 days into the new year, and Accredo has been horrible to deal with. Thank you, Accredo, for failing to fill medications when requested, not calling me back when requested, and basically not doing your job. I can only hope my employer realizes the mistake and forces the insurance company to find another provider of specialty medications. This is going to be a long year.

Acreedo has one job and it failed. Their job is to deliver its promise to deliver medication as needed . They cannot seem to get that done. They cause stress and uncertainty to patients that need their medication and it’s abhorrent.