Provides specialty pharmaceutical and biopharmaceutical products, related services and targeted therapy management programs. Includes plans, resources and company background. Headquarters location.
Accredo Health Group, Inc. (accredo.com) has 625 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Emily
They billed the wrong insurance company, repeatedly failed to bill the correct one. Then refused my refills when the bill didn't get paid. This has been ongoing for over a year. I can't get anyone beyond a basic telemarketer to talk to me.
Jaimee F.
Worst experience waited for my medication for 3 months because they don't know how insurance works. I had to keep calling them and the doctors and the insurance because accredo had no clue what they were doing.... they never even call me back i have to constantly call them for an "update" on my medication
Jen
Horrible I've been fighting for 6 or more months for these prescriptions n then finally think it is resolved n another problem pops up . Avoid this pharmacy
Tracy B.
I only gave 1 star because I had to give at least 1. These people are incompetent. Customer service is a complete failure. My doctor ordered this medication almost 2 months ago. I had to track down which pharmacy actually received the prescription. I was told that it will take some time to fill the prescription because they (Acredo) need to make sure they do everything right on their end. This made question their ability to handle filling my prescription. When I challenged their ability to do their job. I was hung up on. They called me back and continued to display their inability to do their jobs. I asked to speak with a supervisor. I was placed on hold and then hung up on a second time. This time, no one bothered to call me back. I have reached out to another specialty pharmacy to handle my prescription needs. Shame on you, Acredo.
Jami M.
I wish I could give a negative score. This company is in such disarray, especially over the last year. I’ve had injections delivered broken, I’ve had completely mishandled prescriptions and the service representatives give misinformation every single time. My frustration levels are through the roof every time I call them which at this point is weekly. I know most of us have no choice because we have this via our employers but some agency should do something about just how bad this company is.
Bob Z.
Pathetic, inarticulate staff that simply puts you on hold with innumerable "Thank you for you patience" tap ins. This company 'owns' a compound pharmacy share of biologics and doesn't give a rat's rectum of how they treat you. Needs some help from Trump or Musk. They smell of monopoly and cronyism. Need to burn this clown show down.
A.Katz
Acredo is terrible at customer service. Their staff is apparently poorly trained, not knowledgeable on procedure and continuously making mistakes. We have been repeatedly billed hundreds of dollars when we do not owe any money. It is difficult to arrange to have medications sent to our doctors without many follow-ups Avoid Acredo if at all possible.
C A.
If I could give the. -10 stars I would. They continue to delay filling prescriptions for no reason. When you call you speak to a different person, there are not any notes in your file, so you have to go through the whole issue all over again. You never get anywhere, problems go unsolved because of this. Also they will stop filling your prescription and not tell you why. They won’t call you to let you know there is a problem. They let you miss doses of medication and make you jump through hoops to get it. They don’t work with you at all.
